MEMBER SERVICE REPRESENTATIVE I

Community West Credit Union; Michigan; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Member Service Representative I to join their team in Comstock Park. This full-time role offers a competitive starting pay and a comprehensive benefits package, including a 401(k) plan and generous paid time off. As the face of the credit union, you will assist members with their inquiries and help improve their financial wellbeing. With opportunities for growth and active community participation, this position is perfect for those looking to make a positive impact while advancing their career in customer service.

Benefits

401(k) plan

Generous paid time off

Casual dress code

Professional development meetings

Comprehensive onboarding and training

Qualifications

• High school diploma required with strong problem-solving and cash handling skills.
• Experience with databases is a plus.

Responsibilities

• Assist members with questions about accounts, payments, and services.
• Help members solve problems and improve financial wellbeing.

Skills

Problem-solving skills

Basic math skills

Cash handling skills

Verbal communication skills

Written communication skills

Listening skills

Computer skills

Education

High school diploma

Tools

Outlook

Word

Excel

GOLD (internal system)

Job description

Join us as a Member Service Representative I at Community West Credit Union

We are hiring for a full-time position at our Comstock Park Branch, offering a competitive starting pay of $17.22 per hour, paid bi-weekly. The role involves working Monday through Friday from 8:45 AM to 5:15 PM, with rotating Saturdays from 8:45 AM to 12:15 PM. We provide great benefits, including a 401(k) plan after 90 days, generous paid time off in the first year, holidays, sick leave, and a casual dress code.

Role Overview

As a Member Service Representative, you will be the face of our credit union, assisting members with questions about their accounts, payments, products, and services using our internal systems like GOLD. Your role is vital in helping members solve problems and improve their financial wellbeing.

What We Offer

• Comprehensive onboarding and training, including in-person, online, and shadowing opportunities.
• Regular meetings with your manager for professional development.
• Opportunities for growth and advancement within the organization.
• Active participation in the West Michigan community through events and fundraising.

Minimum Requirements

• High school diploma, with strong problem-solving, basic math, and cash handling skills.
• Comfort with using computers and software such as Outlook, Word, and Excel; experience with databases is a plus.
• Excellent listening skills and ability to stay calm under pressure.
• Strong verbal and written communication skills, maintaining a positive and professional demeanor.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service/Other

We are an Equal Opportunity Employer. Criminal background checks are required prior to employment. Only complete applications will be considered.