Member Service Representative

Randstad USA; Corona (CA); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

AD&D

Life insurance

Short-term disability

401K plan

Job summary

Randstad USA in Corona, CA is hiring Customer Service Representatives to provide high-quality telephone support to health plan members. The role is 100% phone-based, with on-site nesting at the Corona facility and remote work options. You must live within commuting distance and have a quiet home workspace with 20 Mbps internet.

The position operates 24/7/365 with rotating shifts (including weekends) and offers a comprehensive benefits package. Paid training is provided.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of customer service experience.
• Reliable high-speed internet (20 Mbps upload/download) required.
• Excellent verbal communication, typing and multitasking skills.
• Available to work flexible shifts including weekends and evenings until 9:30 PM MT.

Responsibilities

• Answer high-volume inbound calls from plan members with accuracy and empathy.
• Assist members with benefit details, enrollment changes, Medicare inquiries, and premium billing.
• Use multiple computer systems to research information and resolve inquiries on the first call.
• Adequately document all customer interactions in compliance with privacy guidelines.

Skills

Verbal communication

Typing

Multi-tasking

Active listening

Empathy

Telephone etiquette

Interpersonal skills

CRM

Education

High School Diploma or GED

Tools

CRM systems

Job description

Are you a customer service professional looking for a fast-paced role with a leading health plan? We are hiring Customer Service Representatives in Corona, CA to provide high-quality telephone support to our health plan members. In this role, 100% of your time will be spent on the phone resolving complex inquiries about membership eligibility, benefits, enrollment changes, Medicare, and premium billing.

This position includes a comprehensive paid training program. While this is a remote opportunity, nesting takes place on-site at our Corona facility. Candidates must live within a daily commuting distance, have reliable personal transportation, and maintain a quiet home workspace equipped with hardwired high-speed internet (minimum 20 Mbps upload/download).

Our center operates 24/7/365, with standard shift schedules running Monday through Sunday, 7:00 AM to 9:30 PM PST. Candidates must be available to work flexible schedules within these operational hours, including mandatory weekend shifts once in production.

salary: $24.99 - $25 per hour

shift: First

work hours: 7 AM - 9:30 PM

education: High School

Position Summary

Serve as a Member Services Representative handling inbound calls regarding plan coverage, claims, eligibility, and billing. Maintain strict confidentiality and deliver exceptional customer care.

Key Responsibilities

• Answer high-volume inbound calls from plan members with accuracy and empathy.
• Assist members with benefit details, enrollment changes, Medicare inquiries, and premium billing.
• Use multiple computer systems to research information and resolve inquiries on the first call.
• Accurately document all customer interactions in compliance with privacy guidelines.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of customer service experience (call center or healthcare experience preferred).
• High-speed hardwired internet (20 Mbps upload/download required).
• Excellent verbal communication, typing, and multi-tasking skills.
• Must be available to work flexible shifts including weekends and evenings until 9:30 PM MT.

Essential Functions

• working weekends
• Client Service
• Customer Service
• CRM
• Typing Skills
• Empathy
• Basic Computer Skills
• Active Listening
• Telephone Etiquette
• Interpersonal Sensitivity
• Adapting to Change

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.