Member Service Representative

Talentify; Alexandria (KY); On-site; USD 26,000 - 38,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering exceptional customer service to members, prospective members and guests.

The role includes greeting members, handling front desk tasks, guiding tours for prospective members, updating accounts, responding to questions promptly, and helping maintain a clean, welcoming club environment.

Qualifications

• Experience in customer service preferred.
• Basic computing skills required.
• Strong interest in fitness and health.
• Positive, upbeat attitude with reliability.
• Excellent communication and problem-solving abilities.
• High school diploma or GED; 18+ years old.
• CPR/AED certification preferred.

Responsibilities

• Greet members, guests and prospective members with excellent service.
• Answer phones and assist callers with questions.
• Check members into the system; assist with new sign-ups.
• Take prospective members on tours.
• Update member accounts as needed.
• Maintain club cleanliness and safety.

Skills

Customer service

Basic computer proficiency

Positive attitude

Punctuality

Active listening

Diplomacy

Empathy / problem solving

Education

High School diploma or GED

18+ years old

Tools

Front desk software

Job description

he Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• CPR/AED preferred

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.