VP of Member Service (Lancaster)

South Central Power Company; Lancaster (OH); Presencial; USD 100 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Workplace flexibility programs

Full wellness program

Paid time off

Medical, dental and vision insurance

401k plan and defined pension plan

Education assistance

Employee assistance program

Resumo da oferta

South Central Power Company in Lancaster, Ohio is seeking a Vice President of Member Service to lead all member service functions and drive strategic initiatives. The ideal candidate should possess a Bachelor’s degree and over 12 years of experience in a cooperative or utility environment, emphasizing strong leadership and communication skills. The role includes fostering member relationships and aligning services with community needs while overseeing a team of professionals. Benefit offerings include competitive salaries, wellness programs, and a strong retirement plan.

Qualificações

• Minimum of 12 years of progressively responsible experience in a related field, minimum of 4 years of supervisory experience.
• Proven ability to build and maintain strong relationships requiring diplomacy and influence.
• Experience in developing and executing strategy and driving continuous improvement.

Responsabilidades

• Lead member service functions to ensure high-quality member experiences.
• Work closely with the executive team to advance member-focused strategies.
• Develop team members and monitor goals and metrics.

Conhecimentos

Leadership and change management skills

Exceptional communication skills

Strategic thinking

Organizational skills

Formação académica

Bachelor’s degree in Business Management, Communications, or a related field

Master’s degree (preferred)

Descrição da oferta de emprego

South Central Power Company, Ohio’s largest electric cooperative, is seeking an individual to fill the position ofVice President of Member Service.

South Central Power Company is a member-owned electric cooperative serving more than 125,000 residential, commercial, and industrial members across 24 counties in central and southeastern Ohio. With over 12,000 miles of energized line, we provide safe, dependable electric, broadband and security services to a diverse mix of rural and growing communities.

As a cooperative, we are guided by our commitment to the communities we serve. Through programs like Operation Round Up, our members support local nonprofits and community initiatives that make a meaningful impact across our service territory. We also take pride in our involvement in economic development, community partnerships, and member education efforts.

This role plays a key part in advancing that work. We are looking for an experienced leader to work closely with the President & CEO and executive team to advance the Cooperative’s member focused strategy. This role is responsible for leading all member service functions, ensuring a consistent, high-quality member experience while supporting the Cooperative’s long-term business goals.

The Vice President of Member Service will provide strategic direction and oversight across key areas including member experience, communications, community and government relations, key accounts, and energy services. This position plays a critical role in aligning services, programs, and engagement efforts with the evolving needs of our members and the communities we serve, while also supporting the development of retail rates and playing a key role in evaluating and advancing large load and commercial growth opportunities.

This individual will lead a team of experienced professionals and is responsible for developing employees, establishing and monitoring goals and metrics, improving processes, and identifying opportunities. The role also supports board relations, contributes to strategic planning, and helps position the Cooperative for continued success.

The successful candidate is someone who enjoys collaboration and strategic thinking and brings strong leadership and communication skills. This position will promote and maintain a safe working environment, observe all safety rules, and support South Central Power Company’s mission, vision, and values. This position reports directly to the President & CEO and is based in Lancaster, Ohio.

Job Related Qualifications

Qualifications

• Bachelor’s degree in Business Management, Communications, or a related field required; Master’s degree preferred. Equivalent combination of education and experience will be considered.
• Minimum of 12 years of progressively responsible experience in a cooperative, utility, or related industry, with exposure to areas such as member service, communications, business development, or energy services. Minimum of 4 years of supervisory experience with demonstrated success leading and developing teams; senior leadership experience preferred.
• Strong leadership and change management skills with the ability to align teams, processes, and resources to support strategic priorities.
• Exceptional written and verbal communication skills with the ability to effectively engage employees, members, community stakeholders, and the Board of Trustees.
• Demonstrated ability to develop and execute strategy, establish goals and metrics, and drive continuous improvement across multiple functional areas.
• Experience supporting or collaborating on retail rate design and participating in large load or commercial growth opportunities preferred.
• Proven ability to build and maintain strong internal and external relationships requiring a high degree of diplomacy, negotiation, and influence.
• Strong organizational skills with the ability to manage multiple priorities and adapt in a changing environment.

We offer a competitive salary and comprehensive benefit package. Apply to join our team today!

We do not offer visa sponsorship or accept candidates on work visas at this time.

EEO – Minorities/Females/Disabled/Veterans

South Central Power is a drug free workplace.

Benefits Information

South Central Power offers a competitive salary and strong benefits package. Here’s a snapshot of the programs we offer:

• Competitive compensation
• Workplace flexibility programs
• Full wellness program including onsite fitness facilities and wellness reimbursement
• Paid time off – helping you rest and recharge
• Medical, dental and vision insurance
• Flexible spending and health savings accounts
• A 401k plan and defined pension plan helping you achieve those retirement goals
• Life insurance programs for employee, spouse and children
• Disability insurance for peace of mind
• Education assistance
• Employee assistance program – there when you need it most

Notice of Equal Opportunity Employment

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. We fully consider all qualified applicants including those with a criminal history.