Member Service Representative

Communication Federal Credit Union; Ardmore (OK); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid holidays

401(k) match

Competitive pay

Performance incentive

Paid time off

Medical/dental/vision

Disability insurance

Life insurance

Long-term disability

FSAs

Tuition assistance

Employee perks

Job summary

Communication Federal Credit Union in Ardmore, OK is seeking a friendly Member Service Representative to deliver high-quality member experiences by processing teller transactions and assisting customers with financial needs. You will cross-sell CFCU products, build relationships with members, and work toward branch goals while maintaining accuracy and exceptional service in a fast-paced environment.

Typical schedule includes Mon-Fri with some Saturdays; prior cash handling and retail or

Qualifications

• High school diploma or GED required.
• At least 1 year in financial or retail sales/service.
• Cash handling experience preferred.

Responsibilities

• Process deposits, withdrawals, and loan payments accurately.
• Serve as primary contact and build relationships with members.
• Understand and cross-sell credit union products.
• Meet individual and branch goals for experience and cross-sells.

Skills

Customer service

Cash handling

Sales

Team player

Education

High school diploma or GED

Job description

Our Benefits

• 11 Paid Holidays
• 200% 401(k) Match up to 5%
• Competitive Pay with advancement opportunities
• Yearly Performance Incentive
• Paid Time Off (Start at 16 days/year, increases w/years of service)
• Medical Plans with a $5.00 Employee Only Per Pay Period Plan
• Dental, Vision, Short-Term Disability Insurance
• Hospital and Accident Indemnity Plans
• Employer paid Basic Life and AD&D Insurance
• Employer paid Long-Term Disability Insurance
• Flexible Spending Accounts- Medical and Dependent Care
• Tuition/ Educational Assistance
• Employee Perks and Discounts

Communication Federal Credit Union has proudly served its' members for over 85 years and was ranked the #1 Credit Union in Oklahoma by Forbes in 2020-2021. We're committed to our local communities, providing financial education, and supporting local organizations.

We remain passionate about the credit union philosophy of "People Helping People" and empower our team members to deliver on that promise. Our culture encourages trust, collaboration, and communication enabling each of our employees to have a meaningful impact on our organization and in the communities we serve.

POSITION INFORMATION

As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the credit union. The MSR also serves as a front-line contact for most member dealings at the credit union.

Work Schedule

Rotation: Mon-Fri, should be available to work 7:45am for earliest shift, and until 6:15pm on latest shift; some Saturdays 9am-12pm

Our Ideal Candidate:

• Collaborative teammate with excellent interpersonal and communication skills.
• Great listener with strong desire to help people.
• Ability to accurately process transactions and requests.
• Thrives handling multiple tasks in fast paced, service-oriented environment.
• Embraces new opportunities with strong initiative to accomplish tasks.

What You Will Do:

Accurately process teller transactions, including deposits, withdrawals, and loan payments.

Serve as primary contact and build relationships with CFCU members.

Understand and cross-sell CFCU products and services.

Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.

Work Schedule: Monday Friday and rotating Saturdays.

Education and Qualifications

High school diploma or G.E.D.

Minimum 1 year of experience in financial institution or retail customer sales/service environment required.

Prior cash-handling experience preferred.

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Communication Federal Credit Union is an equal opportunity employer. We value and strive to provide a diverse workplace free of discrimination. We do not engage in unlawful employment based on gender, gender identity, race, sex, sexual orientation, age, disability, religion, or national origin. We make every effort to provide an environment where every employee feels respected and valued.