Member Service Rep - Whitley County YMCA

YMCA of Greater Fort Wayne; Columbia City (IN); On-site; USD 16,000 - 17,000; Part time

Benefits offered by this job

Free membership

Discounted programs

Childwatch

Job summary

Whitley County YMCA is seeking a part-time Member Services Representative in Columbia City, IN. You will greet members, process sign-ups, handle inquiries, and support a welcoming community.

The role emphasizes accurate record-keeping, member satisfaction, and professional communication in a busy branch environment.

Qualifications

• Demonstrates effective communication and customer service skills.
• Welcoming and inclusive, supporting a diverse membership.
• Attentive to details, organized, able to handle money effectively.

Responsibilities

• Connect: Build authentic relationships with members.
• Serve: Maintain member satisfaction and handle inquiries professionally.
• Lead: Keep membership records accurate, secure, and confidential.

Skills

Customer service

Communication

Cash handling

Clerical skills

Diversity & inclusion

Tools

Point-of-sale

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Service Rep - Whitley County YMCA

Part Time Service Whitley County YMCA, Columbia City, IN, US

6 days ago Requisition ID: 4938

Salary Range: $11.85 To $12.35 Hourly

Join Our YMCA Membership Team and Help Build Stronger Communities!

The YMCA is looking for enthusiastic, customer-focused individuals to join our Membership Team! As a part of this dynamic team, you’ll be at the heart of creating welcoming, inclusive environments for individuals and families to connect, grow, and thrive.

Why you’ll love the YMCA

As a part-time staff member, you will receive a free individual membership or 65% off family membership, and 50% discounted programs for you and your household.

Other perks our Y employees enjoy:

• Personal Development: You’ll have many opportunities for free training and certifications, as well as opportunities to advance and potentially find a long-term career.
• Childcare: While working, up to three hours of Childwatch is offered at membership branches during regular childwatch hours, also enjoy 50% discounted before and afterschool care and summer day camp options.
• Fulfillment: Experience a flexible schedule while working for a company that cares about you personally and is actively involved in our community!

Responsibilities

The Whitley CountyFamily YMCA is seeking an enthusiastic and attentive part-time Member Services Representative to join our team by becoming an ambassador of the YMCA who delivers a high standard of service that is efficient, effective, and member-focused at all times to our diverse community.

• Connect: Build effective, authentic relationships with members.
• Serve: Maintain m ember satisfaction and communication needs in a personal yet professional manner and respond to emergency situations in the branch as needed.
• Lead: K eep membership records accurate, up-to-date, secure, and confidential while working towards consistent growth in new memberships and member retention levels.

Requirements

Candidates must be committed to contributing to the mission, culture, and values of the YMCA of Greater Fort Wayne, as well as

• At least 16 years old.
• Reliable transportation to and from work
• Demonstrates effective communication and customer service skills.
• Welcoming and inclusive, supporting a diverse membership.
• Attentive to details, organized, able to handle money effectively, and proficient at other clerical and computer skills.
• Ability to relate to, welcome, and communicate with diverse groups of people regardless of age, race, economic status, religion, or cultural differences.

Salary: Part-time $11.85-$12.35 hourly

Hours Available: 5:00pm-9:00pm with occasional weekend shift

Location: Whitley County Family YMCA, 950 E. Van Buren St., Columbia City, IN 46725