Member Service Rep I (Teller)

Directions Credit Union; Toledo (OH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

Benefits

Job summary

Directions Credit Union in Toledo, OH seeks an MSR I (Teller) to deliver outstanding member service, greet members, listen to their needs and offer suitable credit union products and services. This is a full-time role with benefits and generous paid time off available immediately upon hire.

The MSR I will handle basic teller duties, participate in a development path to MSR II with opportunities for learning and greater earning potential.

Qualifications

• Provides courteous, professional service to members.
• Opens and closes accounts, processes cash and transactions accurately.
• Uncovers member needs and suggests credit union products and services.

Responsibilities

• Represents the Credit Union in a courteous and professional manner.
• Operates on-line teller terminal to perform transactions; handles deposits, withdrawals, loan payments.
• Processes cash advances, cashier's checks, money orders and government bonds.
• Opens/closes accounts daily and balances cash at end of day.
• Verifies transactions and resolves discrepancies promptly.
• Maintains confidentiality and security of member account information.
• Performs drive-up teller and night drop functions as assigned.
• Balances ATM daily as assigned.
• Tracks sales for MSR incentive program.

Job description

Description

The successful MSR I (Teller) is an enthusiastic employee who is responsible for providing outstanding service to CU members and is willing to greet them, listen to them and find solutions to their financial needs. A MSR I will be able to handle basic teller duties and ensures that members are promptly and professionally served. This position requires the willingness and ability to build member relationships by actively uncovering needs and suggesting credit union products and services.

Job Details

The successful MSR I (Teller) is an enthusiastic employee who is responsible for providing outstanding service to CU members and is willing to greet them, listen to them and find solutions to their financial needs. A MSR I will be able to handle basic teller duties and ensures that members are promptly and professionally served. This position requires the willingness and ability to build member relationships by actively uncovering needs and suggesting credit union products and services.

This is a full-time position offering benefits and generous Paid Time Off available immediately upon hire.

The MSR I candidate will also be on a development path to further their Credit Union career to the next level, MSR II, which will provide opportunities for learning and greater earning potential.

Essential Functions And Basic Duties

• Represents the Credit Union in a courteous and professional manner.
• Operates on-line teller terminal to perform various transactions; cash handling such as deposits and withdrawals, depositing/cashing checks and making loan payments.
• Processes cash advances, cashiers’ checks, money orders, government bonds, and similar transactions.
• Opens and closes accounts daily. Processes assigned cash and transactions and balances at end of day.
• Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
• Ensures that members' requests and questions are promptly resolved. Performs research as needed.
• Is familiar with all of the Credit Union’s products and services. Actively suggests products/services of the Credit Union or refers members to appropriate departments to help meet members’ financial needs.
• Maintains confidentiality and security of member account information.
• Maintains security of assigned cash and cash items.
• Performs drive‑up teller and night drop functions as assigned.
• Balances ATM daily as assigned.
• Tracks sales for MSR incentive program.

Directions Credit Union is an Equal Opportunity Employer: We encourage applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, or any other characteristic protected under federal, state, or local law.