Member Service Representative

Forest Area Federal Credit Union; Fife Lake Township (MI); On-site; USD 30,000 - 36,000; Full time

Job summary

Forest Area Federal Credit Union in Fife Lake, Michigan is seeking a Full-time Member Services Representative to greet members and process transactions with courtesy and accuracy.

You will handle deposits, withdrawals, and payments, cross-sell loans and other services, and maintain knowledge of products and policies to ensure a smooth member experience. This role requires attention to detail and strong customer service in a community credit union setting.

Qualifications

• Customer service mindset and courteous communication.
• Cash handling or teller experience preferred.
• Ability to promote banking products and services.

Responsibilities

• Greet and welcome members in a courteous, professional, and timely manner.
• Process deposits and withdrawals, verify amounts, and balance cash drawer at end of shift.
• Promote and cross-sell credit union services such as loans, IRAs, and online banking.
• Handle payments and ensure accuracy of member transactions in computer records.
• Maintain up-to-date knowledge of products, policies, and procedures for the teller area.
• Assist with mail or email transactions when available.
• Perform other duties as assigned.

Job description

Forest Area Federal Credit Union is growing, and we're excited to be able to fill a Full-time Member Services Representative position in our Fife Lake location If you're interested in joining a Team that provides awesome service to its members, and be rewarded with great pay and exceptional benefits, we'd like to hear from you.

MSR Job Description

Greet and welcome members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member transactions.

Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records.

Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances.

Assist with mail or email transactions, when available.

Maintain an up to date comprehensive knowledge on all credit union products and services that are handled or promoted by MSR's. Maintain an up to date and comprehensive knowledge on all related policies and procedures, rules, and regulations for the teller area, including robbery procedures.

Promote, explain, and cross sell other credit union services such as consumer and mortgage loans, IRAs, certificates, safe deposit boxes, debit and credit cards, online banking, cashier's checks, and money orders.

Receive mortgage, consumer loan, and other payments, and ensure the payments match balances due. Enter payments into computer. Generate member receipts.

Process cash advances from credit cards, unemployment compensation, tax returns, and other sources.

Place hold on accounts for uncollected funds.

Count, check, and package coins and currency.

Balance cash drawer at the end of the shift and compare totaled amounts to computer generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary.

Ensure that the station is properly stocked with forms, supplies, brochures, etc.

Check night depository bags and record proper information according to credit union procedures.

Perform other duties as assigned.