Member Service Representative I/II - Commerce Center Branch

Municipal Employees Credit Union of Baltimore; Pikesville (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Municipal Employees Credit Union of Baltimore (MECU) is hiring for a Member Service Representative I/II at the Commerce Center Branch in Pikesville, MD. The MSR provides friendly, accurate account information and promotes MECU products to members and prospective members.

MSR I handles new accounts and basic transactions; MSR II may assist with teller duties and trains others, all while upholding MECU’s commitment to exceptional member experiences, including Saturdays.

Qualifications

• Opens new accounts and handles member inquiries face to face.
• Provides transactional services for deposits and loan products.
• Ability to recognize member needs and promote related services.
• MSR II may assist teller functions and train others.

Responsibilities

• Provide accurate account information and promote credit union products.
• Open new accounts and resolve member issues.
• Deliver transactional services for deposits and loans.

Skills

Cross-Sell Products

Job description

Member Service Representative I/II - Commerce Center Branch

Commerce Center Branch
1777 Reisterstown Road
Pikesville, MD 21208

****INCLUDES SATURDAYS****

COMPANY SUMMARY:

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE

- our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

POSITION SUMMARY:

MSR I:

Under general supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members’ inquires face to face. Provides a variety of transactional services for members’ accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member.

MSR II:

Under moderate supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members’ inquires face to face. Provides a variety of transactional services for members’ accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member. Ability to assist with Teller functions. Conduct on the job training for MSR I.

NECESSARY SKILLS:

Cross-Sell Products

Cross-sell products and services based on member needs, in accordance with the Credit Union's program standards.

Tends to listens more than talk. Leaves others with the impression that their thoughts, opinions, feelings and needs are important. Helps others understand their feelings and their needs. This compares favorably with the behavior of individuals who talk more than they listen, leave others