Member Service Representative

Forest Area Federal Credit Union; Fife Lake (MI); On-site; USD 42,981,000 - 57,308,000; Full time

Job summary

Forest Area Federal Credit Union in Fife Lake, MI is hiring a full-time Member Services Representative to greet members, process deposits and withdrawals, and promote credit union products. The MSR will handle cash, balance drawers, and maintain knowledge of services while delivering friendly, accurate service.

The role requires strong customer service, attention to detail, and teamwork in a fast-paced branch. On-site position with competitive pay and benefits.

Qualifications

• Greet members and provide courteous service.
• Handle deposits, withdrawals, and payments accurately.
• Promote credit union products and services to members.
• Maintain up-to-date knowledge of policies and procedures.

Responsibilities

• Greet and welcome members in a courteous, professional, and timely manner; execute transactions.
• Receive deposits and checks, verify amounts, and enter into computer records.
• Cash share drafts and process withdrawals; verify signatures and balances.

Skills

Cash handling

Customer service

Communication

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

POS System

Job description

Forest Area Federal Credit Union is growing, and we're excited to be able to fill a Full-time Member Services Representative position in our Fife Lake location If you're interested in joining a Team that provides awesome service to its members, and be rewarded with great pay and exceptional benefits, we'd like to hear from you.

MSR Job Description

• Greet and welcome members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member transactions.
• Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records.
• Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances.
• Assist with mail or email transactions, when available.
• Maintain an up to date comprehensive knowledge on all credit union products and services that are handled or promoted by MSR's. Maintain an up to date and comprehensive knowledge on all related policies and procedures, rules, and regulations for the teller area, including robbery procedures.
• Promote, explain, and cross sell other credit union services such as consumer and mortgage loans, IRAs, certificates, safe deposit boxes, debit and credit cards, online banking, cashier's checks, and money orders.
• Receive mortgage, consumer loan, and other payments, and ensure the payments match balances due. Enter payments into computer. Generate member receipts.
• Process cash advances from credit cards, unemployment compensation, tax returns, and other sources.
• Place hold on accounts for uncollected funds.
• Count, check, and package coins and currency.
• Balance cash drawer at the end of the shift and compare totaled amounts to computer generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary.
• Ensure that the station is properly stocked with forms, supplies, brochures, etc.
• Check night depository bags and record proper information according to credit union procedures.
• Perform other duties as assigned.