Member Service Rep I – Banking & Financial Wellness

Fairwinds-Credit-Union; Sanford (FL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

11 paid holidays

401(k) match

Health Savings Account (HSA)

Maternity leave

Medical, dental, vision insurance

Tuition assistance

Career development

Debt Free Club & Dave Ramsey program

Advancement opportunities

Growth-focused culture

Job summary

FAIRWINDS Credit Union is seeking a Member Service Representative at the Sanford Lake Forest branch to greet members, handle teller transactions, and promote digital banking tools. You’ll learn our suite of products while delivering outstanding service in a fast-paced environment.

Ideal candidates are friendly, detail-oriented, and eager to grow a banking career. We offer comprehensive benefits and a values-driven culture that supports your financial freedom and professional development.

Qualifications

• Excellent communication skills and a professional, positive attitude.
• Comfortable handling cash and working with technology in a fast-paced environment.
• Detail-oriented with strong problem-solving skills and a willingness to learn.

Responsibilities

• Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive.
• Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.
• Educate members on FAIRWINDS products and digital tools such as mobile and online banking, helping them manage their finances more conveniently.
• Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.
• Maintain balancing standards and operational compliance for all transactions.
• Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.
• Maintain the appearance and organization of your teller station and the branch environment.
• Participate in individual and team coaching sessions to build product knowledge and improve member service skills.
• Live and model The FAIRWINDS Way values in everything you do.

Skills

Customer service

Cash handling

Communication

Problem solving

Job description

FAIRWINDS Credit Union is seeking a Member Service Representative at the Sanford Lake Forest branch to greet members, handle teller transactions, and promote digital banking tools. You’ll learn our suite of products while delivering outstanding service in a fast-paced environment.

Ideal candidates are friendly, detail-oriented, and eager to grow a banking career. We offer comprehensive benefits and a values-driven culture that supports your financial freedom and professional development.