Member Service Specialist - Banking & Financial Wellness

Fairwinds-Credit-Union; Ormond Beach (FL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

11 paid holidays (implied)?

6% 401(k) match

$700 annual Health Savings Account

Maternity leave program

Job summary

FAIRWINDS Credit Union in Ormond Beach is hiring a Member Service Representative to greet members, process teller transactions, and promote FAIRWINDS products and digital tools. This on-site role focuses on accuracy, friendly service, and helping members achieve financial freedom.

We offer paid holidays, a 6% 401(k) match, an annual Health Savings Account contribution, and opportunities for career development, with training provided for the right attitude.

Qualifications

• Customer service or cash-handling experience preferred; training provided.
• Strong communication and professional demeanor.
• Interest in banking and helping members achieve financial freedom.

Responsibilities

• Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive.
• Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.
• Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances more conveniently.
• Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.
• Maintain balancing standards and operational compliance for all transactions.
• Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.
• Maintain the appearance and organization of your teller station and the branch environment.
• Participate in individual and team coaching sessions to build product knowledge and improve member service skills.
• Live and model The FAIRWINDS Way values in everything you do.

Skills

Customer service

Cash handling

Communication

Banking products

Job description

FAIRWINDS Credit Union in Ormond Beach is hiring a Member Service Representative to greet members, process teller transactions, and promote FAIRWINDS products and digital tools. This on-site role focuses on accuracy, friendly service, and helping members achieve financial freedom.

We offer paid holidays, a 6% 401(k) match, an annual Health Savings Account contribution, and opportunities for career development, with training provided for the right attitude.