Member Service Pro — Launch Your Banking Career

FAIRWINDS Credit Union; Sanford (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

11 paid holidays

401(k) match 6%

Health Savings Account contribution

Maternity leave program

Medical, dental, vision, disability, &

Life insurance

Career advancement opportunities

Debt Free Club and SmartDollar program

Job summary

FAIRWINDS Credit Union is seeking a Member Service Representative for the Sanford Lake Forest branch. You will greet members, perform teller transactions, and guide them through FAIRWINDS products and digital tools to help manage finances.

You will learn through coaching, maintain branch standards, and contribute to a positive, purpose-driven culture that values service and financial wellness.

Qualifications

• Customer service or cash handling experience is a plus, but not required; training provided.
• Strong communication and a professional, positive attitude.
• Comfortable handling cash and using technology in a fast-paced environment.
• Detail-oriented with strong problem-solving skills and a willingness to learn.

Responsibilities

• Welcome members with a friendly and professional attitude.
• Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.
• Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking.
• Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.
• Maintain balancing standards and operational compliance for all transactions.
• Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.
• Maintain the appearance and organization of your teller station and the branch environment.
• Participate in individual and team coaching sessions to build product knowledge and improve member service skills.
• Live and model The FAIRWINDS Way values in everything you do.

Skills

Customer service

Cash handling

Communication

Problem solving

Tech-savvy

Tools

Mobile banking app

Online banking

Job description

FAIRWINDS Credit Union is seeking a Member Service Representative for the Sanford Lake Forest branch. You will greet members, perform teller transactions, and guide them through FAIRWINDS products and digital tools to help manage finances.

You will learn through coaching, maintain branch standards, and contribute to a positive, purpose-driven culture that values service and financial wellness.