Member Service Representative 1 - Sanford Lake Forest

Fairwinds; Sanford (FL); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

11 paid holidays

6% 401(k) match

$700 annual Health Savings Account (H

Maternity/paternity leave program

Medical, dental, vision, disability, &

Tuition assistance

Leadership development

Advancement opportunities

Debt Free Club / SmartDollar program

Job summary

FAIRWINDS Credit Union in Sanford, FL is hiring a Member Service Representative to greet members, process routine teller transactions, and educate customers on digital tools and services. You will help manage accounts, resolve questions, and support branch goals in a fast-paced, member-focused environment.

The role emphasizes accuracy, cash handling, and teamwork, with training provided. Fairwinds offers competitive benefits and growth opportunities in a purpose-driven culture.

Qualifications

• Experience in customer service, retail, or cash handling is a plus but not required.
• Excellent communication and a positive attitude.
• Comfortable handling cash and using banking tech.

Responsibilities

• Welcome members with a friendly and professional attitude.
• Perform routine teller transactions (deposits, withdrawals, loan payments, check cashing).
• Educate members on FAIRWINDS products and digital tools.
• Assist with account questions and resolve service issues.
• Maintain accuracy and regulatory compliance in transactions.
• Support branch goals by referring members to lending or services.
• Keep teller station and branch tidy.
• Participate in coaching to improve product knowledge.
• Live The FAIRWINDS Way values.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Job description

Member Service Representative 1 - Sanford Lake Forest

Job Category: Retail Banking

Requisition Number: MSR10003073

• Posted : September 4, 2026
• Full-Time
• On-site

Locations

Showing 1 location

5020 W State Road 46
Sanford, FL 32771, USA

Description

Financial Freedom Happens Here – and it starts with YOU.

AtFAIRWINDSCredit Union, we’re more than a workplace; we’re a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you.

As a Member Service Representative for our Sanford Lake Forest branch, you’ll be the first step in helping our members live financially free. This role is ideal for financially minded individuals who are eager to start or grow a career in banking while making a meaningful impact. FAIRWINDS Credit Union offers competitive benefits and a starting pay of $18.00 per hour, with the opportunity to earn $19.00 per hour within your first year!

Your Role in Our Mission:

• Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive.
• Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.
• Educate members on FAIRWINDSproducts, services, and digital tools such as mobile and online banking, helping them manage their finances more conveniently.
• Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.
• Maintain balancing standards and operational compliance for all transactions.
• Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.
• Maintain the appearance and organization of your teller station and the branch environment.
• Participate in individual and team coaching sessions to build product knowledge and improve member service skills.
• Live and model TheFAIRWINDSWay values in everything you do.

What Makes You a Great Fit:

A strong desire to serve others and help them improve their financial lives.

Excellent communication skills and a professional, positive attitude.

Comfortable handling cash and working with technology in a fast-paced environment.

Detail-oriented with strong problem-solving skills and a willingness to learn.

Previous customer service, retail, or cash handling experience is a plus, but not required; we’ll train the right person with the right attitude!

A Culture of Care and Reward:
You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Receive a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

This is more than your next job. It’s your next step in changing lives; starting with your own!

AboutFAIRWINDSCredit Union
AtFAIRWINDSCredit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through TheFAIRWINDSWay, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2025 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work,FAIRWINDSis a top workplace where your purpose matters and your growth is supported every step of the way!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.