Member Service Pro — Hybrid Banking Support

TEKsystems; Pensacola (FL); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account

Job summary

TEKsystems in Pensacola, FL is seeking a dedicated Member Service Representative to handle inbound calls and assist members with a range of account services. The role starts onsite in Pensacola, with a transition to hybrid after training.

The schedule includes a 6–8 week paid training period, followed by a full-time 40-hour work week. Ideal candidates have 1–2 years of customer service experience, strong communication, and proficient computer/data-entry skills.

Qualifications

• High School Diploma or GED required.
• 1–2 years of recent customer service experience working directly with customers.
• Willingness to assist others and navigate challenging conversations.
• Professional written and verbal communication skills.
• Strong computer knowledge, including data entry and typing proficiency.

Responsibilities

• Handle inbound calls and assist members with transactions across accounts (savings, checking, loans, credit cards, IRAs).
• Use a computer with dual monitors to manage requests and document interactions.
• Provide first-rate service and accurate record-keeping.

Skills

Customer service

Communication

Data entry

Typing

Education

High School Diploma or GED

Job description

TEKsystems in Pensacola, FL is seeking a dedicated Member Service Representative to handle inbound calls and assist members with a range of account services. The role starts onsite in Pensacola, with a transition to hybrid after training.

The schedule includes a 6–8 week paid training period, followed by a full-time 40-hour work week. Ideal candidates have 1–2 years of customer service experience, strong communication, and proficient computer/data-entry skills.