Member Service Officer (MSO)

Tinker Federal Credit Union; Oklahoma City (OK); On-site; USD 25,000 - 36,000; Full time

Job summary

Tinker Federal Credit Union in Oklahoma City Northeast is seeking a skilled Member Service Officer (MSO) to assist members with accounts, loans, and in-branch services. This is a full-time, non-exempt position with a starting rate of $22.20 per hour, determined by experience.

The role includes training teammates and providing excellent customer service. You must have a high school diploma or equivalent and two years of related work experience; financial institution experience is preferred and

Qualifications

• High school diploma or equivalent and two years related work experience.
• Financial institution experience preferred.
• Education may satisfy experience requirements.

Responsibilities

• Assist members with opening new accounts and loan applications.
• Provide branch services and access to safe deposit boxes.
• Train other team members on various topics as needed.

Skills

Communication skills

Organizational skills

Customer service

Education

High school diploma or equivalent

Two years related experience

Tools

Microsoft Office

Job description

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to feel seen, respected, valued and heard.

Tinker Federal Credit Union’s Oklahoma City Northeast 23rd Street branch has an immediate opening for a Member Service Officer (MSO)! This is an exciting opportunity to join one of the nation's leading credit unions! We offer competitive pay, a robust benefits package, a "smart casual dress code" and much more. We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!

As a Member Service Officer (MSO), you will be responsible for the following:

• Assisting members with opening new accounts, taking loan applications and performing financial and non-financial transactions
• Serving members with various services provided at each branch, including but not limited to assisting with providing access to safe deposit boxes
• Assisting with training other team members on a variety of topics needed to perform their duties

Salary Range

This is a non-exempt position. The starting hourly rate is $22.20 per hour; however, actual placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity.

Schedule

Approximately 8:30 AM - 5:30 PM Monday-Friday & rotating Saturdays 8:30 AM - 12:30 PM

Education/Experience

You must have a high school diploma or equivalent and two years applicable work experience in a closely related position is required. Financial institution experience is preferred.

Applicable education levels may be eligible to satisfy experience requirements.

Certificates, Licenses, Registrations

• Incumbent Bonding REQUIRED by TFCU’s chosen authority
• TFCU University certification required and completed
• SAFE Act registration required
• Complete and pass regulations training

Keys to success

In order to be successful as a Member Service Officer (MSO), you must possess these qualifications:

• Great interaction, communication, and organizational skills.
• Knowledge of TFCU history, code of ethics, products, and services.
• Knowledge of lending policies and procedures as well as privacy procedures, confidentiality guidelines and cash handling standards
• Knowledge of Reg. CC, Reg. DD, Reg. J, Reg. D, Reg. E, Reg. B and Reg. Z as well as knowledge of Equal Credit Opportunity Act, Fair Credit Reporting Act, Home Mortgage Disclosure Act, Internal Revenue Service (IRS) rules for Individual Retirement Accounts (IRAs) and National Credit Union Administration (NCUA) share insurance rules
• A passion for assisting customers and a sense of professionalism.
• Proficiency in Microsoft Office and use of basic, fundamental office equipment.

Tinker Federal Credit Union is an Equal Opportunity Employer and is committed to providing an environment free of harassment and discrimination. We celebrate the unique differences of our employees, and welcome people of all backgrounds. We do not discriminate on the basis of race, religion, color, national origin, sex, age, marital status veteran status, disability status, pregnancy status, parental status, political affiliation, or any other status protected by law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Talent Acquisition at [e-mail].