Member Services Representative

PSFCU; Garfield (NJ); On-site; USD 28,000 - 31,000; Full time

Job summary

Polish & Slavic Federal Credit Union in Garfield, NJ seeks a Teller/Head Teller to serve members with professionalism and accuracy. The role combines routine teller duties with sales mindset to cross-sell PSFCU products.

Fluency in Polish and English is required, and candidates should have 1–2 years of experience, including at least 1 year as a teller. The position offers hourly pay and opportunities to grow within a welcoming financial institution.

Qualifications

• 1–2 years of work experience.
• 1 year of Teller experience.
• Basic computer skills and knowledge of computer software programs.
• Fluency in spoken and written Polish and English.

Responsibilities

• Represent the Credit Union to members in a courteous and professional manner and provide prompt, efficient service.
• Develop understanding of PSFCU philosophy, bylaws and procedures.
• Provide information on PSFCU products, services or policies in person or by telephone.
• Respond to members’ requests, problems, and complaints and direct to proper department.
• Handle member mail and incoming documentation and maintain relationships with vendors.
• Attend PSFCU events and support branch activities.
• Perform routine teller transactions and process loan applications (real estate excluded).
• Cross-sell PSFCU products to meet branch goals.

Skills

Polish fluency

English fluency

Education

High School or better

Tools

Basic computer skills

Job description

Polish & Slavic Federal Credit Union is committed to supporting our employees’ overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as, a Birthday Day off.

Core Responsibilities:

• Represent the Credit Union to the members in a courteous and professional manner and provide prompt, efficient and accurate service;
• Develop and maintain an understanding of the Credit Union philosophy, organization, bylaws and operational procedures;
• Provide general and specific service-related information concerning Credit Union products, services or policies, in person and /or by telephone;
• Respond to members’ requests, problems, and complaints, and/or direct members to the proper person/department for specific information and assistance;
• Responsible for appropriate handling of member mail and incoming documentation as well as other incoming mail;
• Develop good relationships with PSFCU vendors;
• Attend, represent and actively participate in PSFCU community events as well as actively participating in branch sponsored events;
• As per PSFCU Policy and Procedures perform routine transactions, including but not limited to:
• opening/closing accounts and shares;
• accepting wire transfer requests-domestic and international;
• performing change of address, issuing temporary checks;
• performing Harland Clarke share drafts orders;
• processing ATM card and Debit card requests;
• handling and processing IRA accounts;
• handling and processing Share Certificates of Deposits;
• handling and processing Club accounts;
• direct deposit of Social Security and payroll checks to members accounts;
• processing lost passbook requests;
• performing Chex Systems checks;
• set up and provide access to On-Line Banking, Mobile Banking
• Service existing accounts; set up new accounts files and provide members with all necessary information and assistance;
• Provide members with information regarding consumer loans, business loans, and VISA cards and appropriately align the right loan product for the member’s financing need;
• Assist members in the completion of the loan application (real estate loans excluded) and all associated forms;
• Accept and process loan applications of all types (real estate loans excluded); review documentation for accuracy; and request all necessary documentation required to complete the loan application;
• Notify members by phone or mail that their checkbooks are ready for pickup at the branch;
• Conduct orientation interview on Credit Union services and programs with each new Credit Union member;
• Effectively offer Credit Union products and services through the practice of established sales and service techniques;
• Post dividends prior to the end of the month for all closed member accounts;
• Perform all functions of Teller when business needs dictate;
• Maintain extensive knowledge of all products and services;
• Monitor changes in interest rates and effectively communicate pricing to members
• Maintain superior knowledge and full understanding of consumer loan products;
• Act as a Safe Deposit Box Attendant, responsible for handling box rentals, providing access to the vault area and related functions;
• Perform other duties or responsibilities as
• Effectively cross-sell PSFCU products and services in order to achieve Branch Goals as per the Branch Goals Incentive
• Travel to and cover at other branches if necessary and
• Perform all Quick Assist functions;
• Processing POA;
• Processing Stop payment;
• And other functions as needed and delegated by the Branch Manager.

ESSENTIAL FUNCTIONS AS TELLER/ HEAD TELLER WHEN REQUIRED:

• Receive checks and cash for deposit and/or loan payments, pursuant to established policies and procedures;
• Cash checks and pay out money pursuant to established policies and procedures;
• Handle requests from members for transfers of shares for loan payments, share withdrawals, check requests, line of credit advances, and any other request received from members;
• Issue official checks, certified checks;
• Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data in the computer system and appropriate reports;
• Responsible for End-of-Day process: posting of all teller cash buys and sells during the working day; review of all teller computer reports; posting of all teller variances; encoding and scanning of checks;
• Complete Currency Transactions Reports (CTR);
• Continuously offer Credit Union products and services through the practice of established sales and service techniques;
• Sign for and accept money from the courier, fine count all cash on the day of delivery.
• Disburse money to tellers and make sure they sign for all cash processed by head teller.
• Serve as vault teller performing vault sells and buys.
• Check cash in teller drawers periodically.
• Responsible for End-of-Day process: posting of all teller cash buys and sells during the working day; review of all teller computer reports; posting of all teller variances.
• Fill out vouchers for bills and total money orders.
• Collect all vouchers, etc., from tellers, close day and write up the change fund for the next day.
• Responsible for opening and closing the safe.
• Responsible for approving of the signing income tax checks.
• Follow established Credit Union Service Standards to provide superior customer service;
• Process Visa Cash Advances pursuant to established policies and procedures;
• Process coin machine tickets;
• Foreign currency buy and sell transactions processing;

Requirements:

• 1-2 years of work experience;
• 1 year of experience as a Teller;
• Basic computer skills and knowledge of computer software programs;
• Ability to cross sell products;
• Fluency in spoken and written Polish and English

Pay: $20.00 - $22.26 per hour

AN EQUAL OPPORTUNITY EMPLOYER

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
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