Member Service Agent, Gamewise

Delaware North; Linwood (NJ); On-site; USD 48,712,000 - 65,904,000; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Health, dental, and vision insurance

401(k) with company match

Paid vacation days and holidays

Paid parental bonding leave

Employee assistance program

Tuition and/or professional certif 

Tuition and/or professional certif c

Job summary

Delaware North Gaming in Linwood, NJ is hiring full-time Member Service Agents to deliver exceptional support to players across chat, email, and phone. You will handle inquiries about accounts, payments, bonuses, and platform navigation while maintaining confidentiality and meeting service levels.

Ideal candidates have at least 1 year of customer service experience, strong written and verbal communication, and the ability to multitask across systems. Evening/weekend shifts may apply.

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to obtain and maintain the proper state gaming commission license.
• Strong written and verbal communication skills.
• Ability to multitask and manage multiple systems simultaneously.
• Basic analytical and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, or holidays if necessary.
• No degree required.

Responsibilities

• Resolve player inquiries related to accounts, payments, bonuses, promotions, and platform navigation.
• Must take/make inbound and outbound calls.
• Explain policies, terms, and procedures clearly and professionally while maintaining empathy.
• Verify account details, support KYC documentation, and adhere to all regulatory guidelines and internal controls.
• Identify and escalate in accordance with policy.
• Accurately document all interactions while maintaining confidentiality and data protection standards.
• Meet service level and quality standards, communicate recurring issues to supervisors, and support peak volume periods.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Attention to detail

Job description

The opportunity

Delaware North Gaming is hiring full-time Member Service Agents to join our team at Gamewise in Linwood, New Jersey. As a Member Service Agent, you will be responsible for delivering exceptional support to players across multiple communication channels, including chat, email, and phone. If you are looking for a role that offers a fast-paced environment where you can leverage your skills to drive guest satisfaction,

Pay

$20.00 - $20.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well‑being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive:

• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation days and holidays
• Paid parental bonding leave
• Employee assistance program
• Tuition and/or professional certification reimbursement

What will you do?

• Resolve player inquiries related to accounts, payments, bonuses, promotions, and platform navigation
• Must take/make inbound and outbound calls
• Explain policies, terms, and procedures clearly and professionally while maintaining empathy
• Verify account details, support KYC documentation, and adhere to all regulatory guidelines and internal controls
• Identify and escal in accordance with policy
• Accurately document all interactions while maintaining confidentiality and data protection standards
• Meet service level and quality standards, communicate recurring issues to supervisors, and support peak volume periods

More about you

• Minimum of 1 year of customer service experience, preferably in online gaming, sportsbook, casino, financial services, or another regulated environment
• The ability to obtain and maintain the proper state gaming commission license is required
• Strong written and verbal communication skills
• Ability to multitask and manage multiple systems simultaneously
• Basic analytical and problem‑solving skills
• Ability to work flexible hours, including evenings, weekends, or holidays if necessary
• No degree required

Shift details

• Days
• Evenings
• Holidays
• M-F
• Weekends
• 8hr shift
• OT as needed

Who we are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family‑owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part‑time or full‑time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.