Member Sales Specialist

Energy Fitness; Miller Place (NY); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Employee discounts

Health insurance

Paid time off

Job summary

Energy Fitness in Miller Place, NY seeks a Member Sales Specialist to drive new member signups and lead generation while delivering an outstanding club experience.

You will nurture relationships, schedule tours and trials, follow up for conversions, and support members with onboarding and classes. This role requires team focus, energy, and a passion for helping people stay healthy and strong.

Qualifications

• Strong critical thinking and multitasking skills.
• Ability to build strong relationships with people.
• Passion for helping others feel healthy and strong.
• Not deterred by rejection; maintains a positive outlook.
• Self-motivated and goal-driven within a team setting.
• Team-oriented with a long-term growth mindset.
• Comfort with technology and software.

Responsibilities

• Lead generation and nurturing through networking, referrals, calls and messages.
• Drive new member signups and responsibilities for tours and trial bookings.
• Schedule tours and trial bookings and follow up to conversions.
• Create and execute an internal referral lead generation program.
• Maintain front-desk presence and ensure a great club experience.

Skills

Critical thinking

Relationship building

Customer service

Resilience to rejection

Self-motivated

Team player

Objection handling

Tech-savvy

Job description

Member Sales Specialist

Benefits

• 401(k)
• Competitive salary
• Employee discounts
• Health insurance
• Paid time off

Member Sales Responsibilities

• Lead generation and nurturing: networking, community outreach, referrals, phone calls, emails, texts, etc.
• New member signups
• Tour and Trial Booking
• Trial follow up and conversions
• Creating and executing internal referral lead generation program

Member Relations Responsibilities

• Continued support, interactions, and communication with members after signup, driving engagement and progress
• Assist members with scheduling their 1-1 fitness coaching appointments and signature studio classes
• Ensure that members check in when arriving to the facility, while monitoring status of member programs
• Maintain the cleanliness and order of the front desk area and ensure the members have a great club experience

Objectives

• Meet club sales & lead goals
• Provide a great member experience
• Assist management as needed
• Ensure members are giving an NPS score of 8 or higher

Required Skills, Knowledge & Abilities

• Strong critical thinking ability with great multi-tasking skills required
• Create and build strong relationships with people
• Passion for helping people feel healthy, happy and strong
• Doesn’t mind rejection, rather sees it as a step to getting a yes
• Self motivated and driven to achieve set goals
• Prefers working with a team that becomes a second family
• So passionate about helping people stay healthy that overcoming their objections, fears and hesitations comes naturally
• Good with technology and software

Position Requirements

• 2 years sales experience minimum (prefer 5 years)
• Full and part time positions available (minimum 20 hours per week)
• Morning, evening and weekend hours will be required as necessary
• Must be career minded and desire to grow with the company long term

Total On Target Earnings - $22-$30 an hour

Perks

• Complimentary 1:1 personal training session weekly
• Complimentary full access to facilities and amenities
• PTO Based on hours worked
• Discount on apparel and merchandise
• Healthcare reimbursement plan