Member Retention Pro — Inside Sales & Support

IDIQ; Mount Prospect (IL); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

401k program

Paid holidays

Vacation time off

Job summary

IDIQ is seeking a full-time Member Advisor (Retention Specialist) to join our Call Center in Mount Prospect, IL. This onsite role focuses on retention, assisting members with account inquiries, billing, enrollment support, and cancellations while using active listening to address concerns and upsell suitable options.

The position offers competitive hourly pay ($21.00 for English-only, $22.00 for English/Spanish) and a comprehensive benefits package, with training classes starting soon.

Qualifications

• Minimum of two years’ experience in a high-volume call center providing customer service by phone.
• Experience handling high call volumes while maintaining accuracy across systems.

Responsibilities

• Provide professional assistance to members on topics including account access, billing inquiries, enrollment support, and cancellations with a primary focus on retention.
• Educate members on the value of IDIQ's services and upsell where appropriate.
• Apply de-escalation techniques to manage frustrations and improve member satisfaction.
• Maintain accurate documentation of member interactions in line with procedures.

Skills

Call center experience

Customer service

Retention-oriented selling

Job description

IDIQ is seeking a full-time Member Advisor (Retention Specialist) to join our Call Center in Mount Prospect, IL. This onsite role focuses on retention, assisting members with account inquiries, billing, enrollment support, and cancellations while using active listening to address concerns and upsell suitable options.

The position offers competitive hourly pay ($21.00 for English-only, $22.00 for English/Spanish) and a comprehensive benefits package, with training classes starting soon.