Member Retention Advisor – Onsite Call Center

IDIQ; Mount Prospect (IL); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401k program with employer match

Paid time off

Job summary

IDIQ is seeking a full-time Member Advisor to join our on-site Mount Prospect, IL team. You will assist members with cancellations, practice active listening, and use product knowledge to educate customers on the value of IDIQ’s services, aiming to retain memberships.

The role requires at least two years in a high-volume call center, strong communication skills, and familiarity with CRM systems. Schedule is 9:30am–6:00pm, Monday–Friday, with competitive benefits.

Qualifications

• Minimum of two years’ experience working in a high-volume call center environment providing customer service by phone.
• Experience in handling high call volumes while maintaining excellent customer service and accuracy across systems and documentation.
• Familiarity with credit reporting services or related industries is a plus.

Responsibilities

• Assist members with cancellations and retention efforts to keep customers.
• Provide information on account access and billing inquiries, enrollment support, and personal information updates.
• Educate members on IDIQ’s services and benefits to help informed decisions and continued membership.
• Use active listening and empathy to address concerns and de-escalate interactions.
• Manage high call volumes while navigating internal systems with efficiency and professionalism.

Skills

Call center experience

Customer service

Communication skills

Tools

CRM systems

Account access support

Job description

IDIQ is seeking a full-time Member Advisor to join our on-site Mount Prospect, IL team. You will assist members with cancellations, practice active listening, and use product knowledge to educate customers on the value of IDIQ’s services, aiming to retain memberships.

The role requires at least two years in a high-volume call center, strong communication skills, and familiarity with CRM systems. Schedule is 9:30am–6:00pm, Monday–Friday, with competitive benefits.