Member Resource Navigator

Enrollment Management Services; Columbus (OH); On-site; USD 40,000 - 52,000; Full time

Job summary

Enrollment Management Services is seeking a Resource Advocate to support members navigating healthcare, benefits, and financial concerns with empathy and proactive follow-through.

This role emphasizes building trusted relationships, removing barriers, and coordinating with internal and external partners to guide members toward a clear path forward.

If you are comfortable initiating conversations, following up, and maintaining professionalism in sensitive situations, this could be the right fit.

Qualifications

• Strong verbal and written communication skills.
• Ability to build trust and maintain professional boundaries.
• Ability to stay organized and manage multiple needs with attention to detail.

Responsibilities

• Build trusted relationships with members through thoughtful, personalized communication.
• Listen carefully to understand each member’s needs and priorities.
• Help members navigate healthcare, benefits, financial, and other resources.
• Advocate for members while maintaining professional boundaries.
• Follow up consistently to move members toward resolution.
• Represent EMS professionally in all interactions.

Skills

Empathy

Persistence

Communication

Follow-through

Relationship-building

Active listening

Organization

Job description

Enrollment Management Services is seeking a Resource Advocate to support members navigating healthcare, benefits, and financial concerns with empathy and proactive follow-through.

This role emphasizes building trusted relationships, removing barriers, and coordinating with internal and external partners to guide members toward a clear path forward.

If you are comfortable initiating conversations, following up, and maintaining professionalism in sensitive situations, this could be the right fit.