Member Representative

Midwest Fitness Partners; Allentown (Lehigh County); On-site; USD 28,000 - 35,000; Full time

Job summary

Midwest Fitness Partners in Allentown is seeking a Member Services Representative to create a positive member experience. Responsibilities include greeting members, managing front desk activities, and assisting with facility tours.

The ideal candidate will have exceptional customer service skills, basic computer proficiency, and a passion for fitness. Candidates are required to have a high school diploma and CPR certification. Join a team that values punctuality and a positive attitude.

Qualifications

• Customer service background preferred.
• CPR certification required.
• Must be 18 years of age or older.

Responsibilities

• Greet gym members, prospective members, and guests.
• Handle all front desk related activities.
• Assist in maintaining the neatness and cleanliness of the club.
• Respond to member questions and concerns.

Skills

Exceptional customer service skills

Basic computer proficiency

Strong listening and problem-solving

Ability to empathize

Upbeat and positive attitude

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Responsibilities

• Greet gym members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Greeting gym members as they enter the facility.
• Check members into the system.
• New member sign-up.
• Take prospective gym members on tours of the facility.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• CPR certification required.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employee Information

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.