Member Representative

Planet Fitness Franchising, LLC; Allentown (Lehigh County); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading fitness gym chain is seeking a Member Services Representative to enhance the member experience through exceptional customer service. Responsibilities include greeting members, managing front desk activities, answering queries, and maintaining club cleanliness. Candidates must have a high school diploma, a passion for fitness, customer service experience, and CPR certification. Join a team that values positivity and reliability in a dynamic environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills.
• Strong listener with problem-solving ability.
• Demonstrate diplomacy in interactions.
• CPR certification required.
• Must be 18 years of age or older.

Responsibilities

• Greet gym members and guests, providing exceptional customer service.
• Handle front desk activities and answer phones.
• Check members into the system and facilitate tours.
• Respond to members' questions and concerns timely.
• Assist in maintaining cleanliness of the club.

Skills

Customer service

Problem-solving

Teamwork

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet gym members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Greeting gym members as they are entering the facility.
  • Check members into the system.
  • New member sign‑up.
  • Take prospective gym members on tours of the facility.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• CPR certification required.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• CPR Certification required.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.