Member Relationship Representative

Northland Area FCU; West Branch (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Northland Area FCU is seeking a Full Time Member Relationship Representative at our West Branch II location in Michigan. You will deliver excellent service, process daily transactions, and promote a range of products to help members thrive.

The role emphasizes problem solving, warmth, and professionalism with opportunities for advancement and paid training. Prior customer service or financial experience is a plus.

Qualifications

• Must possess and maintain a valid driver's license.
• Previous credit union, financial institution, cash handling, customer service, or sales experience preferred.

Responsibilities

• Deliver outstanding service and handle daily financial transactions with accuracy.
• Meet sales and service goals and promote products that help members thrive.
• Be the face of our credit union at the West Branch II location.

Skills

Customer service

Attention to detail

Interpersonal skills

Financial experience

Job description

Your Next Career Move Starts Here!

We are seeking candidates for a Full Time, Member Relationship Representative position at our West Branch II location.

Ready to turn everyday conversations into financial success stories? We're looking for someone who loves helping people and wants to grow with a team that truly values exceptional service.

What is The Role? To b e the face of our credit union!

Deliver outstanding service, handle daily financial transactions with accuracy, meet sales and service goals, and promote a wide range of products that help our members thrive—all in a fast‑paced, people‑focused role.

You're Perfect If You:

• Love helping people solve problems
• Have an eye for detail
• Bring warmth and professionalism to every interaction
• Have customer service or financial experience (bonus points!)

Why You'll Love It Here:

• Sales goals that actually make sense
• Incentive pay + annual bonuses + paid training
• Real advancement opportunities
• Amazing benefits package

Qualifications

Must possess and maintain a valid driver's license + previous credit union, financial institution, cash handling, customer service, sales or related experience

Ready to make banking better? Your members are waiting!

Check us out at:

Careers - Northland Area FCU

Equal Opportunity Employer

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