Member Relationship Representative

Northland Area Federal Credit Union; West Branch (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Incentive pay

Annual bonuses

Paid training

Excellent benefits

Job summary

Northland Area Federal Credit Union in Michigan seeks a full-time Member Relationship Representative to greet members, process transactions, and promote financial products. The role focuses on accurate handling of daily activities and delivering friendly, trusted service.

The ideal candidate brings customer service experience, strong communication skills, and a genuine desire to help members achieve financial well-being. Growth opportunities and a supportive team are highlighted in the posting.

Qualifications

• Experience in a credit union or financial institution preferred.
• Strong attention to detail and problem solving.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet members and deliver outstanding service.
• Process daily financial transactions accurately.
• Promote credit union products and services to members.
• Support member education goals and financial literacy initiatives.

Skills

Customer service

Cash handling

Sales oriented

Job description

We are seeking candidates for a Full Time, Member Relationship Representative position at our West Branch II location. Ready to turn everyday conversations into financial success stories? We're looking for someone who loves helping people and wants to grow with a team that truly values exceptional service.

What is The Role?

To be the face of our credit union! Deliver outstanding service, handle daily financial transactions with accuracy, meet member education and service goals, and promote a wide range of products that help our members thrive—all in a fast‑paced, people‑focused role.

You're Perfect If

• Love helping people solve problems
• Have an eye for detail
• Bring warmth and professionalism to every interaction
• Have customer service or financial experience (bonus points!)

Why You'll Love It Here

• Member Education goals that actually make sense
• Incentive pay + annual bonuses + paid training
• Real advancement opportunities
• Amazing benefits package

Qualifications

Must possess and maintain a valid driver’s license + previous credit union, financial institution, cash handling, customer service, sales or related experience preferred.

Ready to make banking better? Your members are waiting!

Equal Opportunity Employer

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