Member Relationship Advocate I or II (Fruit Valley)

Rivermark Community Credit Union; Vancouver (WA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Rivermark Community Credit Union in Vancouver, WA, is hiring a Member Relationship Advocate I or II to help members improve their financial lives by building strong relationships and delivering exceptional service. You will open and service accounts, handle routine transactions, and, for MRA II, open business accounts and loans.

We value diverse experiences and offer a supportive environment where employees can grow.

Qualifications

• High school diploma or GED required.
• Excellent communication and customer service skills.
• Able to represent the credit union professionally to members and partners.
• Strong written, verbal, and interpersonal skills.
• Adheres to policies, procedures, and confidentiality.
• Organizational skills and ability to prioritize tasks.
• Willingness to learn product and service knowledge.
• Able to sell credit union products using consultative approaches.

Responsibilities

• Open new accounts and service existing accounts.
• Perform routine financial transactions as needed.
• Deliver exceptional member service and identify product solutions.
• For MRA II, open business accounts and loans.
• Represent Rivermark professionally with members and partners.

Skills

Communication

Customer service

Confidentiality

Organization

MS Office

Selling

Learn new systems

Education

High school diploma/GED

Tools

MS Office

Excel

Job description

Job Details

Job Location: Fruit Valley - Vancouver, WA 98660
Salary Range: $22.88 - $34.00 Hourly

Grow with Purpose at Rivermark

Rivermark Community Credit Union is a local, not-for-profit financial cooperative serving communities across Oregon and Washington. As a member-owned organization, we help people build stronger financial futures through better rates, lower fees, and personalized financial solutions.

Our purpose is simple: we transform lives and communities together. That same commitment extends to our employees. We've built a culture where people feel valued, supported, and empowered to grow. We celebrate diverse experiences and perspectives and strive to create an environment where everyone feels a genuine sense of belonging and can show up as their authentic self.

Build your career where you belong and help strengthen the communities you call home. At Rivermark, you'll grow with purpose, support your neighbors, and be part of something bigger.

Primary responsibilities:

• As a Member Relationship Advocate I or II you will focus on improving the financial lives of members by building strong relationships, delivering exceptional service, recommending and providing product and service solutions for member needs.
• Responsibilities include opening new accounts, servicing existing accounts and occasionally conducting financial transactions.
• As an MRA II you will also open business accounts and loans.

Qualifications (Must Haves)

• High school diploma/GED required.
• Excellent communication and customer service skills.
• Ability to represent the credit union to members and business partners in a friendly, positive, and professional manner, consistent with that of the Credit Union at all times.
• Strong written, verbal, and interpersonal skills.
• Ability to accurately interpret and apply the credit union’s policies and operational procedures.
• Maintains high standards in areas of security, accuracy, thoroughness, completeness and neatness of documentation, system input, and correspondence. Able to maintain high levels of confidentiality.
• Strong organization, planning, and prioritizationskills.
• Ability to learn and maintain thorough knowledge of the Credit Union’s products and services.
• Ability to effectively sell credit union products and services to members, using consultative selling skills to define and recommend enhancements to the member's financial services.
• Proficient in using personal computers, particularly Microsoft Office products such as Word and Excel. Must be technologically savvy, with the ability to quickly learn new systems and software applications.
• Flexibility to deal with unexpected events and occasionally attend meetings and events that may occur outside of regularly scheduled work hours.
• Must be available to work branch hours, including Saturdays.

MRA I

• Minimum one-year previous experience in retail financial services, retail sales environment, or a customer service position.

MRA II

• Minimum two years’ experience in retail financial services required.

Nice to Haves

• MRA 1:
• Financial industry experience preferred.
• Spanish speaking skills a plus
• MRA II:
• Experience with consumer loans preferred.
• Spanish speaking skills a plus

We offer a competitive benefits package designed to support your well-being and professional growth. Visit our benefitspage to learn more.

Rivermark Community Credit Union is proud to be an Equal Opportunity Employer that celebrates diversity. We acknowledge the challenges in our industry and strive to develop an inclusive culture where all individuals are valued and respected.