Member & Loan Services Specialist

Gardner Cryogenics; Allentown (Lehigh County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Vacation

Holidays + sick time

Job summary

Air Products is seeking a dedicated Member & Loan Service Representative to service APCI FCU members in person, by phone, mail, and online. You will balance daily transactions, open and close deposit products, and support loan products while promoting member growth.

Minimum requirements include a high school diploma with preferred associate degree and up to 3 years in loan services. Strong communication and confidentiality are essential in this role, which operates within APCI FCU's systems and

Qualifications

• A high school diploma or GED is required.
• Associate's degree in business or finance is preferred but is not required.
• 3 years of loan services or financial institution services experience is preferred but is not required.
• Strong organizational skills, attention to detail and excellent time management are required.
• Credit Union experience is preferred but is not required.

Responsibilities

• Develop and demonstrate a comprehensive understanding of APCI FCU products and services with ability to clearly explain to current or potential members.
• Represent APCI FCU in a courteous and professional manner which supports APCI FCU's mission and reputation.
• Open, modify and close all types of deposit products such as savings, checking, money market, share certificates and IRA's.
• Process Traditional and Roth IRA requests, including contributions, distributions and transfers.
• Perform financial transactions, including deposits, withdrawals, loan payments, and issuing cashier's checks. Additionally, balance cash drawers, complete end-of-day reports, investigate and resolve any out-of-balance conditions for accounting.
• Possess a comprehensive knowledge of loan application origination, and servicing.
• Ability to understand and explain compound interest and loan amortization schedules.
• Maintain confidentiality of member(s) sensitive information.
• Assist with lending and marketing activities designed to support and encourage loan and membership growth.
• Develop and demonstrate an understanding of APCI FCU regulatory requirements such as USA PATRIOT Act, BSA/OFAC and Reg. DD (Truth-In-Savings).
• Perform other duties and complete projects as assigned by the APCI FCU President/CEO, CFO, CMR, CCL, Manager of Member Services or Board of Directors.

Skills

Strong customer service

Communication

Multi-tasking

Independent & team player

Travel required

Education

High school diploma or GED

Associate's degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Air Products is seeking a dedicated Member & Loan Service Representative to service APCI FCU members in person, by phone, mail, and online. You will balance daily transactions, open and close deposit products, and support loan products while promoting member growth.

Minimum requirements include a high school diploma with preferred associate degree and up to 3 years in loan services. Strong communication and confidentiality are essential in this role, which operates within APCI FCU's systems and