Member Intake & Access Advocate - Part-Time

Eleanor Health; United States; Remote; USD 29,000 - 32,000; Part time

Job summary

Eleanor Health is seeking a Part-time Member Intake Specialist to connect prospective members with addiction and mental health care. You will guide individuals through care options, educate about our whole-person model, and advocate for Eleanor Health’s approach in a compassionate, outcomes-driven way.

In a fast-paced, tech-enabled environment, you’ll handle inbound inquiries, outreach to incomplete schedules, and document interactions in Salesforce and Athena, aiming to improve enrollment and

Qualifications

• Experience in healthcare, especially patient access, care coordination, admissions, intake, or member engagement.
• Sales mindset with focus on outcomes and ethics.
• Comfort in a metrics-driven environment with data as an improvement tool.
• Demonstrated empathy and ability to communicate clearly in high-stakes conversations.

Responsibilities

• Serve as first contact for prospective members via phone, web form, and scheduling workflows.
• Outreach to incomplete online scheduling and re-engage no-shows.
• Educate on Eleanor Health’s whole-person care model and value proposition.

Skills

Healthcare experience

Sales mindset

Metrics-driven

Empathy

Communication

Tools

Salesforce

Athena EMR

Scheduling tools

Job description

Eleanor Health is seeking a Part-time Member Intake Specialist to connect prospective members with addiction and mental health care. You will guide individuals through care options, educate about our whole-person model, and advocate for Eleanor Health’s approach in a compassionate, outcomes-driven way.

In a fast-paced, tech-enabled environment, you’ll handle inbound inquiries, outreach to incomplete schedules, and document interactions in Salesforce and Athena, aiming to improve enrollment and