Member Healthcare Support Specialist

Beacon Hill; Columbus (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Job summary

Beacon Hill partners with a healthcare organization to recruit a dedicated Support Representative who helps members confidently navigate their healthcare journey. In this role you will assist with benefits, claims, provider selection, and related questions, delivering an exceptional member experience through clear guidance and empathy.

The position emphasizes problem solving, identifying cost-saving opportunities, coordinating care, and collaborating with internal teams to improve access to

Qualifications

• Strong communication and problem-solving skills.
• Passion for helping others and delivering exceptional service.
• Ability to navigate complex situations with professionalism and empathy.
• Customer service, healthcare, insurance, or call center experience is a plus.

Responsibilities

• Assist members with healthcare benefits, claims, coverage, and provider-related inquiries.
• Provide guidance and support through complex healthcare situations.
• Identify opportunities to reduce healthcare costs and improve access to care.
• Advocate for members and help coordinate services to meet their needs.
• Partner with internal departments to resolve issues and improve the member experience.
• Deliver outstanding customer service with empathy, professionalism, and attention to detail.

Skills

Communication

Problem solving

Empathy

Customer service

Job description

Beacon Hill partners with a healthcare organization to recruit a dedicated Support Representative who helps members confidently navigate their healthcare journey. In this role you will assist with benefits, claims, provider selection, and related questions, delivering an exceptional member experience through clear guidance and empathy.

The position emphasizes problem solving, identifying cost-saving opportunities, coordinating care, and collaborating with internal teams to improve access to