Member Fulfillment & Sales Specialist

BJ's Wholesale Club; Portland (ME); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Free memberships

Paid time off

Health benefits

401(k)

Employee stock purchase plan

Job summary

BJ’s Wholesale Club is seeking team members in Portland to promote memberships, deliver exceptional member service, and assist with purchases and returns. Weekly pay and comprehensive benefits support work-life balance, plus opportunities for growth within a large nationwide retailer.

This role emphasizes helping families save on what matters most, with a focus on accuracy, speed, and a friendly, energetic customer experience in a fast-paced club environment.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.

Skills

Customer service

Sales

Math

Computer skills

Job description

BJ’s Wholesale Club is seeking team members in Portland to promote memberships, deliver exceptional member service, and assist with purchases and returns. Weekly pay and comprehensive benefits support work-life balance, plus opportunities for growth within a large nationwide retailer.

This role emphasizes helping families save on what matters most, with a focus on accuracy, speed, and a friendly, energetic customer experience in a fast-paced club environment.