Teller, Burlington, Full-Time(38.5 Hours), Onsite

Digital Federal Credit Union; Burlington (MA); On-site; USD 23,419 - 31,684; Full time

Job summary

Digital Federal Credit Union in Burlington, MA, is hiring a teller to help members with deposits, withdrawals, loan payments, and check cashing, while providing friendly service and accurate balancing at the end of shifts.

The role requires cash handling and a solid customer service background, plus basic computer skills (Windows and Microsoft Office). Bilingual abilities are a plus; candidates should be prepared to support other DCU locations as needed.

Qualifications

• High School Diploma or equivalent.
• Cash handling experience is required.
• Prior customer service experience preferred.
• Verbal communication skills.
• Technical skills (Windows, Microsoft Office).
• Bilingual skills a plus.

Responsibilities

• Accurately process all teller transactions such as deposits, withdrawals, loan payments, and check cashing.
• Assist with end-of-day balancing.
• Understand and explain DCU products and services and complete member requests.
• Achieve individual referral goals by identifying member needs and cross-selling products.
• Adhere to DCU policies and security guidelines to limit fraud and losses.
• Provide coverage at other DCU locations as needed.
• Identify and submit efficiency and process improvement ideas.
• Perform other job-related duties as assigned.

Skills

Cash handling

Customer service

Verbal communication

Bilingual

Windows

Microsoft Office

Education

High School Diploma or equivalent

Tools

Windows

Microsoft Office

Job description

Schedule

Tues-Fri: 8:30-5:30, alternating Thur and Fri 10:30-7:30, Sat: 8:30-3:30 (38.5 hours)

What You’ll Do

Contribute to DCU’s success and business goals by identifying members’ needs, providing service excellence, and helping members achieve their financial goals.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Accurately process all teller transactions such as deposits, withdrawals, loan payments, and check cashing, as well as assist with end-of-day balancing.
• Understand and explain all DCU products and services and complete member requests.
• Achieve individual referral goals by identifying the financial needs of new and existing members, building strong business relationships, and educating and cross‑selling appropriate products and services.
• Adhere to all DCU policies and procedures, including security compliance and guidelines intended to limit risk exposure to fraud and losses.
• May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments.
• Continuously identify and submit efficiency and process improvement ideas.
• Perform other job-related duties as assigned.

What You’ll Need

• High School Diploma or equivalent
• Prior cash handling experience
• Previous customer service experience preferred
• Verbal communication skills
• Technical skills (Windows, Microsoft Office)
• Bilingual skills a plus

About DCU

DCU is the largest credit union headquartered in New England, serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work‑life balance and a community that cares.

DCU is an equal‑opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

DCU is not currently offering Visa transfer/sponsorship for this position.

Expected Pay Range

$20.00 per hour

Equal Opportunity Statement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.