Member-Focused Teller Floater: Flexible Branch Coverage

Coastal1; Pawtucket, Northern (RI, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Coastal1 Credit Union in Pawtucket, RI seeks a Teller Floater to cover branches in Pawtucket and nearby RI/MA locations. The role emphasizes member service, cash handling, and helping members access products using self-service tools.

The ideal candidate has a strong customer service background, high school diploma or equivalent, and provides accurate transactions while following policies. Coastal1 offers competitive pay, benefits, and mileage reimbursement per IRS rates.

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience preferred.

Responsibilities

• Provide excellent member service from start to finish with each member.
• Process all member transactions accurately and promptly; these include withdrawals, deposits, check cashing, loan payments, cashier’s checks, money orders and inquiries. Perform transactions discreetly and confidentially.
• Follows established processes and guidelines in daily activities to do what is right for members and Coastal1 Credit Union, adhering to all applicable policies, laws, and regulations. Completes assigned compliance training within required time frames.
• Assists members with general account questions within the scope of their role from start to finish. Knows when to refer members to the appropriate team member for additional more in-depth services.
• Prioritizes learning about products and services and navigate internal portals to find answers in an efficient manner.

Skills

Customer service

Cash handling

Education

High School Diploma or equivalent

Job description

Coastal1 Credit Union in Pawtucket, RI seeks a Teller Floater to cover branches in Pawtucket and nearby RI/MA locations. The role emphasizes member service, cash handling, and helping members access products using self-service tools.

The ideal candidate has a strong customer service background, high school diploma or equivalent, and provides accurate transactions while following policies. Coastal1 offers competitive pay, benefits, and mileage reimbursement per IRS rates.