Banking Call Center Associate — Entry Level

Coastal1 Credit Union; Pawtucket (RI); On-site; USD 43,000 - 46,000; Full time

Job summary

Coastal1 Credit Union in Pawtucket, RI is seeking a Call Center Representative I to join our Contact Center team. You will provide quality service to members by answering questions, resolving problems, and promoting Coastal1 products.

The role is on-site, with responsibilities including handling member inquiries, processing account activity, and supporting online banking issues while ensuring compliance and maintaining professional member relations.

Qualifications

• Minimum of a high school diploma or equivalent required.
• At least 2 years demonstrated successful work experience as a Teller with a strong background in customer service.
• Demonstrated ability to manage multiple projects simultaneously with time management/organizational/multi-tasking skills.
• Familiarity with basic math concepts required.
• Must be able to focus and pay attention to detail when processing a high volume of work.

Responsibilities

• Provide accurate, efficient quality customer service to members and prospective members over the phone.
• Be a Subject Matter Expert to resolve member issues and inquiries on accounts to include account activity, fraud disputes, debit card issues and Online Banking issues and resolution within level of authority.
• Order checks and complete account maintenance and transaction slips accurately and in a timely manner. Accept and process loan payments through Orbipay loan payment system.
• Make recommendations and/or decision fee reversal requests and provide alternate overdraft solutions.
• Educate members on account criteria, features, benefits and recommend alternate solutions to member concerns.
• Demonstrate knowledge of Coastal1’s products and services, policies, and procedures.

Skills

Customer service

Time management

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

MS Office

Job description

Coastal1 Credit Union in Pawtucket, RI is seeking a Call Center Representative I to join our Contact Center team. You will provide quality service to members by answering questions, resolving problems, and promoting Coastal1 products.

The role is on-site, with responsibilities including handling member inquiries, processing account activity, and supporting online banking issues while ensuring compliance and maintaining professional member relations.