Teller I. Floater

Coastal1; Pawtucket, Northern (RI, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Coastal1 Credit Union in Pawtucket, RI seeks a Teller Floater to cover branches in Pawtucket and nearby RI/MA locations. The role emphasizes member service, cash handling, and helping members access products using self-service tools.

The ideal candidate has a strong customer service background, high school diploma or equivalent, and provides accurate transactions while following policies. Coastal1 offers competitive pay, benefits, and mileage reimbursement per IRS rates.

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience preferred.

Responsibilities

• Provide excellent member service from start to finish with each member.
• Process all member transactions accurately and promptly; these include withdrawals, deposits, check cashing, loan payments, cashier’s checks, money orders and inquiries. Perform transactions discreetly and confidentially.
• Follows established processes and guidelines in daily activities to do what is right for members and Coastal1 Credit Union, adhering to all applicable policies, laws, and regulations. Completes assigned compliance training within required time frames.
• Assists members with general account questions within the scope of their role from start to finish. Knows when to refer members to the appropriate team member for additional more in-depth services.
• Prioritizes learning about products and services and navigate internal portals to find answers in an efficient manner.

Skills

Customer service

Cash handling

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Pawtucket, RI, US

7 days ago Requisition ID: 1201

Coastal1 Credit Union is seeking to hire a Teller Floater! This position will cover branches located in Pawtucket, Smithfield, Johnston, Cranston and North Attleboro, MA.

*Position is eligible for mileage reimbursement from work location to branch location(s) per IRS mileage rates.

The ideal candidate will have a strong customer service background with cash-handling experience.

As the members first point of contact, our Tellers have a passion for developing member relationships while providing knowledgeable, courteous service. It doesn't stop there; the Teller plays a key role in helping members understand our products, services, and latest technology banking products through proactively assisting members in accessing products using self-service tools. This way our members can bank smarter!

Education and Experience Requirements

• High School Diploma or equivalent
• Previous customer service experience preferred

Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, along with a loan production office in Foxboro, MA.

We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve.

Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more!

Job Responsibilities

• Provide excellent member service from start to finish with each member.
• Process all member transactions accurately and promptly; these include withdrawals, deposits, check cashing, loan payments, cashier’s checks, money orders and inquiries. Perform transactions discreetly and confidentially.
• Follows established processes and guidelines in daily activities to do what is right for members and Coastal1 Credit Union, adhering to all applicable policies, laws, and regulations. Completes assigned compliance training within required time frames.
• Assists members with general account questions within the scope of their role from start to finish. Knows when to refer members to the appropriate team member for additional more in-depth services.
• Prioritizes learning about products and services and navigate internal portals to find answers in an efficient manner.