Member-Focused Teller and Service Expert

ADP, Inc.; Westminster (MA); On-site; USD 51,577,000 - 63,039,000; Full time

Job summary

IC Credit Union in Westminster, MA is seeking a Teller Services Representative to deliver friendly, accurate financial service at each member interaction. You will handle deposits, withdrawals, and balance your cash drawer while upholding security standards and regulatory requirements.

The role emphasizes cross-selling credit union products, providing digital banking guidance, and supporting branch operations with accuracy and professionalism.

Qualifications

• High school diploma or equivalent required.
• Previous experience in cash handling, retail, banking, sales, or another service-focused role preferred.
• Strong communication, interpersonal, and computer skills.
• Attention to detail, accuracy, professionalism, and a commitment to exceptional member service.

Responsibilities

• Provide friendly, professional, and accurate service to members during every interaction.
• Process transactions including deposits, withdrawals, payments, check cashing, and cash exchanges.
• Maintain and balance a cash drawer while following all cash-handling and security procedures.
• Assist members with account inquiries and resolve routine service issues.
• Promote and educate members on Credit Union products, services, and digital banking tools.
• Support branch operations through administrative tasks, record maintenance, and document processing.
• Adhere to all regulatory requirements, policies, security standards, and fraud prevention procedures.
• Represent IC Credit Union's mission, values, and commitment to member service in every interaction.

Skills

Cash handling

Customer service

Communication skills

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Tools

Computer basics

POS system

Job description

IC Credit Union in Westminster, MA is seeking a Teller Services Representative to deliver friendly, accurate financial service at each member interaction. You will handle deposits, withdrawals, and balance your cash drawer while upholding security standards and regulatory requirements.

The role emphasizes cross-selling credit union products, providing digital banking guidance, and supporting branch operations with accuracy and professionalism.