Loan Servicing Specialist - Member-Focused Support

Golden 1 Credit Union; Sacramento (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Golden 1 Credit Union in Sacramento is seeking a Consumer Loan Servicing Technician to join the Consumer Loan Servicing team. This non-exempt role handles loan servicing tasks, responds to member inquiries by phone and email, processes payoff requests, title paperwork, and DMV-related documents with accuracy and compliance.

You will work with members, dealers, and partners, participate in system updates, and support ongoing process improvements while upholding Golden 1's mission and core values.

Qualifications

• High School Diploma or GED required.
• 2+ years at a financial institution performing customer service, engaging with members and 3rd parties via email and phone, payoff processing, loan maintenance and research.
• Ancillary loan product servicing required.
• DMV paperwork preparation required.
• Vehicle and real estate title servicing preferred.
• NMLS may be required.

Responsibilities

• Engage with members via phone and email, providing exceptional service and assistance with loan inquiries.
• Process requests through Consumer Loan Servicing queues, email inboxes, faxes, mail, and inbound calls; complexity varies by assignment.
• Process vehicle payoffs, title requests, DMV paperwork, and related servicing tasks.
• Support residential mortgage loan terms negotiations and follow-up communications with members and partners.
• Identify and propose efficiency improvements and assist in system updates and deployments.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Job description

Golden 1 Credit Union in Sacramento is seeking a Consumer Loan Servicing Technician to join the Consumer Loan Servicing team. This non-exempt role handles loan servicing tasks, responds to member inquiries by phone and email, processes payoff requests, title paperwork, and DMV-related documents with accuracy and compliance.

You will work with members, dealers, and partners, participate in system updates, and support ongoing process improvements while upholding Golden 1's mission and core values.