Member-Focused Financial Services Advisor

ORNL Federal Credit Union; Morristown (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

ORNL Federal Credit Union in Morristown, TN, seeks a Financial Service Officer to deliver high-quality member service and build trusted relationships. You will assist members with deposit accounts, loans, IRAs, and other credit union products while identifying opportunities to improve their financial well-being.

The role requires accurate documentation, adherence to policies, and collaboration with team members to achieve sales and service goals.

Qualifications

• Minimum one year of customer service and/or sales experience.
• Experience in lending and financial services preferred.
• High school diploma or GED required.

Responsibilities

• Provide professional, courteous service while guiding member transactions.
• Open, maintain, and close consumer and commercial accounts.
• Assist with loan applications and communicate decisions clearly.
• Process teller transactions and monitor for fraud trends.
• Ensure accurate documentation and regulatory/compliance adherence.
• Support branch goals through sales, service, and community involvement.

Skills

Customer service

Sales

Lending

Financial services

Regulatory compliance

Education

High School Diploma or GED

Job description

ORNL Federal Credit Union in Morristown, TN, seeks a Financial Service Officer to deliver high-quality member service and build trusted relationships. You will assist members with deposit accounts, loans, IRAs, and other credit union products while identifying opportunities to improve their financial well-being.

The role requires accurate documentation, adherence to policies, and collaboration with team members to achieve sales and service goals.