Member-First Loan Processor | Detail-Oriented & Efficient

Travis County Credit Union; Austin (TX); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

401(k) with employer matching

Health, dental, vision, and life ins

Paid time off

Employee discounts

Close-knit team environment

Job summary

Travis County Credit Union in East Austin is seeking a detail-oriented Loan Processor to join our small, community-focused team. This full-time, in-office role supports our lending team by processing loan applications and preparing files for closing.

You will verify income and documents, coordinate closings, and maintain organized loan files while delivering friendly, member-first service. Bilingual English/Spanish is a plus, and independence with teamwork is valued.

Qualifications

• High school diploma or equivalent.
• Previous loan processing, lending support, or financial institution experience preferred.
• Strong attention to detail and organizational skills.
• Ability to manage multiple applications and meet deadlines.
• Clear communication and strong member service skills.
• Comfortable using computer systems, entering data, and reviewing documents.
• Ability to work independently and collaborate with a team.
• Bilingual English/Spanish skills are a plus.

Responsibilities

• Review loan applications and supporting documents for accuracy and completeness.
• Gather and verify required income, insurance, identification, and collateral documentation.
• Prepare loan documents according to approved terms and credit union procedures.
• Coordinate loan closings, signatures, and funding.
• Communicate with members, loan officers, dealerships, and insurance companies to obtain missing information.
• Process loan proceeds, payoffs, and related transactions accurately.
• Assist with title paperwork, lien placement, lien releases, and collateral tracking.
• Maintain organized loan files and follow up on outstanding documents.
• Explain documentation requirements and next steps to members.
• Protect confidential member information and follow applicable policies and requirements.
• Support the lending team and perform other duties as assigned.
• Provide backup support to tellers and member service staff as needed.

Skills

Attention to detail

Organizational skills

Clear communication

Member service skills

Multitasking

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Computer systems

Data entry

10-key proficiency

Typing (US keyboard)

Job description

Travis County Credit Union in East Austin is seeking a detail-oriented Loan Processor to join our small, community-focused team. This full-time, in-office role supports our lending team by processing loan applications and preparing files for closing.

You will verify income and documents, coordinate closings, and maintain organized loan files while delivering friendly, member-first service. Bilingual English/Spanish is a plus, and independence with teamwork is valued.