Loan Processor

Travis County Credit Union; Austin (TX); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

401(k) with employer matching

Health, dental, vision, and life ins

Paid time off

Employee discounts

Close-knit team environment

Job summary

Travis County Credit Union in East Austin is seeking a detail-oriented Loan Processor to join our small, community-focused team. This full-time, in-office role supports our lending team by processing loan applications and preparing files for closing.

You will verify income and documents, coordinate closings, and maintain organized loan files while delivering friendly, member-first service. Bilingual English/Spanish is a plus, and independence with teamwork is valued.

Qualifications

• High school diploma or equivalent.
• Previous loan processing, lending support, or financial institution experience preferred.
• Strong attention to detail and organizational skills.
• Ability to manage multiple applications and meet deadlines.
• Clear communication and strong member service skills.
• Comfortable using computer systems, entering data, and reviewing documents.
• Ability to work independently and collaborate with a team.
• Bilingual English/Spanish skills are a plus.

Responsibilities

• Review loan applications and supporting documents for accuracy and completeness.
• Gather and verify required income, insurance, identification, and collateral documentation.
• Prepare loan documents according to approved terms and credit union procedures.
• Coordinate loan closings, signatures, and funding.
• Communicate with members, loan officers, dealerships, and insurance companies to obtain missing information.
• Process loan proceeds, payoffs, and related transactions accurately.
• Assist with title paperwork, lien placement, lien releases, and collateral tracking.
• Maintain organized loan files and follow up on outstanding documents.
• Explain documentation requirements and next steps to members.
• Protect confidential member information and follow applicable policies and requirements.
• Support the lending team and perform other duties as assigned.
• Provide backup support to tellers and member service staff as needed.

Skills

Attention to detail

Organizational skills

Clear communication

Member service skills

Multitasking

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Computer systems

Data entry

10-key proficiency

Typing (US keyboard)

Job description

Travis County Credit Union - Loan Processor

We are a small, community-focused Credit Union on the East side of Austin seeking an enthusiastic Loan Officer to join our team! This is a full-time, in-office role with hours from 8:15 AM-5:15 PM, Monday through Friday.

At Travis County Credit Union, our team of 12 works closely every day to provide a member-focused banking experience where every member is treated with care and respect. As a Loan Processor, you’ll play an important role in supporting our lending team by ensuring loan applications are processed accurately, efficiently, and in a timely manner. From reviewing loan documentation and verifying information to preparing loans for closing, you’ll help keep the lending process running smoothly while providing excellent service to our members. Your attention to detail, organization, and communication will help create a positive lending experience for every member.

We’re looking for someone who is not only skilled in lending but also motivated by results! Someone who enjoys matching members with the right products, discovering opportunities for cross-selling, and consistently delivering outstanding service.

Responsibilities:

• Review loan applications and supporting documents for accuracy and completeness.
• Gather and verify required income, insurance, identification, and collateral documentation.
• Prepare loan documents according to approved terms and credit union procedures.
• Coordinate loan closings, signatures, and funding.
• Communicate with members, loan officers, dealerships, and insurance companies to obtain missing information.
• Process loan proceeds, payoffs, and related transactions accurately.
• Assist with title paperwork, lien placement, lien releases, and collateral tracking.
• Maintain organized loan files and follow up on outstanding documents.
• Explain documentation requirements and next steps to members.
• Protect confidential member information and follow applicable policies and requirements.
• Support the lending team and perform other duties as assigned.
• Provide backup support to tellers and member service staff as needed.

Qualifications

• High school diploma or equivalent.
• Previous loan processing, lending support, or financial institution experience preferred.
• Strong attention to detail and organizational skills.
• Ability to manage multiple applications and meet deadlines.
• Clear communication and strong member service skills.
• Comfortable using computer systems, entering data, and reviewing documents.
• Ability to work independently and collaborate with a team.
• Bilingual English/Spanish skills are a plus.

Requirements of Position:

• Must be able to sit or stand at a workstation for up to 6 hours.
• Must be able to squat, lift, and carry up to 50 pounds.
• Must be computer literate, 10-key proficient, and able to type using a standard US keyboard.
• Must report to the office as assigned; remote work is not permitted except at the discretion of management.
• Must be able to complete mental math, problem-solving, and memorize workflows, codes, and member identifiers.

Job Type:

Full-time

Pay:

$21.00-$24.00 per hour (depending on experience), plus performance-based incentives

Benefits:

• 401(k) with employer matching
• Health, dental, vision, and life insurance
• Paid time off and retirement plan
• Employee discounts
• Close-knit, team-oriented work environment

If you’re ready to bring your lending expertise, sales drive, and member-first mindset to a credit union where your contributions truly make an impact, apply today!