Member Experience Ambassador

YMCA of Greater Kansas City; Olathe (KS); On-site; USD 17,000 - 22,000; Part time

Job summary

The YMCA of Greater Kansas City is seeking a Member Engagement Representative to warmly greet members, give tours, and guide visitors through our programs and services. You will stay informed about center activities and answer phones, helping members with check-ins and transactions to ensure a smooth, welcoming experience.

Ideal candidates have strong communication skills, a friendly demeanor, and are comfortable multitasking in a fast-paced setting.

Qualifications

• Genuine interest in connecting with people from all backgrounds.
• Strong communication skills, in person and on the phone.
• A calm, patient approach when serving members.
• Comfortable multitasking in a fast-paced, high-energy environment.
• Basic math skills for handling cash and fees accurately.
• Willingness to learn and be trained; no prior experience required.

Responsibilities

• Greet members, participants and guests with a warm, genuine welcome, in person and on the phone
• Give tours to prospective members and introduce them to our programs, classes and volunteer opportunities
• Stay up to date on everything happening in the center so you can speak knowledgeably about our programs, classes and services
• Answer phones and direct calls and visitors to the right person
• Check in members and verify visits using our membership system
• Process membership and program transactions, and keep an accurate, balanced cash drawer
• Listen to member concerns and handle complaints in a friendly, courteous manner
• Flag safety concerns, needed repairs, incidents or accidents to the team right away
• Keep the welcome center and lobby clean, organized and inviting

Skills

Strong communication skills

Interpersonal skills

Calm, patient approach

Multitasking and organization

Basic math skills

Comfortable with new software

Independent work capability

Willingness to learn

Tools

Membership system

Job description

The YMCA of Greater Kansas City is seeking a Member Engagement Representative to warmly greet members, give tours, and guide visitors through our programs and services. You will stay informed about center activities and answer phones, helping members with check-ins and transactions to ensure a smooth, welcoming experience.

Ideal candidates have strong communication skills, a friendly demeanor, and are comfortable multitasking in a fast-paced setting.