Member Experience & Training Specialist

Walmart; Athens (GA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Live Better U education program

Job summary

Walmart's Sam's Club location in Athens, GA is seeking an associate who provides member service, processes purchases, and maintains checkout and entrance/exit areas. You will assist with payments, returns, and exchanges while promoting products and services and guiding members on self-service technology.

This role emphasizes safety, training support, and adherence to company policies in a dynamic retail environment.

Responsibilities

• Provides member service
• Maintains the checkout area
• Resolves member issues and concerns
• Promotes Sam's Club products and services
• Provides guidance and support to members regarding self-service technology
• Processes member purchases
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps
• Maintains entrance areas and zones the area
• Assists with transporting items and keeping area organized
• Maintains exit areas and secures assets and property
• Completes training for associates on processes and procedures
• Delivers new programs rollout training
• Ensures area of responsibility is maintained per policies
• Respect the Individual: embraces diversity and belonging
• Act with Integrity: upholds standards and company values
• Serve our Customers and Members: delivers results with customer focus
• Strive for Excellence: pursues continuous improvement and learning
• Participates in benefits education and eligibility information
• Supports team and mentoring of others

Skills

Retail experience

Front end equipment operation

Mobile retail applications

Job description

Walmart's Sam's Club location in Athens, GA is seeking an associate who provides member service, processes purchases, and maintains checkout and entrance/exit areas. You will assist with payments, returns, and exchanges while promoting products and services and guiding members on self-service technology.

This role emphasizes safety, training support, and adherence to company policies in a dynamic retail environment.