Member Services & Experience Specialist

Walmart Inc.; Athens (GA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off (PTO)

Employee discounts

Education benefits (Live Better U)

Job summary

Walmart Inc. in Athens, GA is seeking a front-end associate to provide member service at the Sam's Club location. You will maintain the checkout area, assist with purchases and returns, and promote Sam's Club products and services.

You will guide members on self-service tech and help locate merchandise in a fast-paced environment. The role emphasizes safety, policy compliance, and teamwork, with opportunities to support training and process improvements for front-line staff.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Experience with mobile retail applications.

Responsibilities

• Provides member service and maintains the checkout area.
• Resolves member issues and concerns; promotes Sam's Club products and services.
• Guides members on self-service technology; processes purchases and assists with payments, returns, refunds and exchanges.
• Follows safety standards, reports unsafe situations, and maintains merchandise areas.
• Identifies member needs, assists with purchases, and helps locate merchandise.
• Maintains documentation and compliance with security procedures; supports training for frontline associates.

Skills

Customer service

Tools

Cash register

Mobile retail apps

Job description

Walmart Inc. in Athens, GA is seeking a front-end associate to provide member service at the Sam's Club location. You will maintain the checkout area, assist with purchases and returns, and promote Sam's Club products and services.

You will guide members on self-service tech and help locate merchandise in a fast-paced environment. The role emphasizes safety, policy compliance, and teamwork, with opportunities to support training and process improvements for front-line staff.