Member Experience Team Lead

Sam's Club; Oxford (AL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off and parental leave

Job summary

Sam's Club in Oxford, AL is seeking a team member to assist management in supervising associates and delivering outstanding member service. You will assign duties, train staff, and support operations to ensure member needs are met in a timely manner.

The role emphasizes customer interactions, merchandising, and collaboration with management on open-door policy and process improvements. Regular front-end duties and compliance with Walmart policies are included.

Qualifications

• 6 months retail experience including operating front-end equipment (cash register).
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervising associates in assigned area and provide direction and feedback.
• Support member service by helping customers with purchasing decisions and locating merchandise.
• Handle claims and returns, organize merchandise, and maintain store cleanliness and safety.

Skills

Retail experience

Front-end equipment operation

Customer service

Job description

Sam's Club in Oxford, AL is seeking a team member to assist management in supervising associates and delivering outstanding member service. You will assign duties, train staff, and support operations to ensure member needs are met in a timely manner.

The role emphasizes customer interactions, merchandising, and collaboration with management on open-door policy and process improvements. Regular front-end duties and compliance with Walmart policies are included.