Member Experience Team Lead

Walmart Inc.; Casper (WY); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Stock purchase program

Company-paid life insurance

Paid time off (PTO)

Education benefits

Job summary

Walmart Inc. operates Sam's Club in Casper, WY and is seeking a front-end associate to support member services and front-end operations. You will assist management with supervising associates, manage memberships and transactions, and help customers with purchases while ensuring policy adherence.

The role emphasizes teamwork, customer focus, and maintaining store standards. Benefits include health coverage, PTO, and retirement plans.

Qualifications

• 6 months retail experience including operating front-end equipment (e.g., cash register)
• 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Supervise associates in assigned area, assign duties, provide guidance and feedback.
• Promote membership types, programs and benefits to current and prospective members.
• Process memberships, upgrades and credit accounts; encourage renewals.
• Handle member requests, purchases, and self-service support; assist with transactions.
• Oversee area operations: returns, zoning, stocking, and cleanliness; locate merchandise.
• Assist with recruiting, scheduling, coaching, and evaluating associates; support Open Door Policy.

Skills

Customer service

Front-end equipment operation

Cash handling

Tools

Cash register

Job description

Walmart Inc. operates Sam's Club in Casper, WY and is seeking a front-end associate to support member services and front-end operations. You will assist management with supervising associates, manage memberships and transactions, and help customers with purchases while ensuring policy adherence.

The role emphasizes teamwork, customer focus, and maintaining store standards. Benefits include health coverage, PTO, and retirement plans.