Member Experience Team Lead

Walmart Inc.; Augusta (ME); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Life insurance

Job summary

Walmart Inc. in Augusta, ME is seeking a Customer Service Lead at Sam's Club to supervise associates, assign duties, and coach team members. You will promote memberships, process upgrades and credit accounts, assist shoppers with purchases, and ensure policy compliance.

The role covers cash handling, returns, and merchandising, with emphasis on member satisfaction and operational controls. Eligible candidates have at least 6 months retail and 6 months customer service experience, be 18 or older,

Qualifications

• 6 months retail experience including operating front-end equipment.
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Supervise associates in assigned area and assign duties, provide guidance and feedback.
• Promote membership types, programs and benefits, and process memberships/upgrades/credit accounts.
• Assist members with purchasing decisions and locate merchandise; support self-checkout and pickup orders.
• Maintain store standards: merchandising, cash handling, returns, and cleanliness; ensure compliance with policies.

Skills

Retail experience

Front-end equipment

Customer service

Age requirement

Job description

Walmart Inc. in Augusta, ME is seeking a Customer Service Lead at Sam's Club to supervise associates, assign duties, and coach team members. You will promote memberships, process upgrades and credit accounts, assist shoppers with purchases, and ensure policy compliance.

The role covers cash handling, returns, and merchandising, with emphasis on member satisfaction and operational controls. Eligible candidates have at least 6 months retail and 6 months customer service experience, be 18 or older,