Member Support Specialist

Remote Jobs; Alpharetta (GA); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Hybrid work arrangements

Learning and development opportunities

Quarterly perks program

Job summary

PDI Technologies is seeking a Member Support Specialist to assist members with questions and complaints, using deep knowledge of payment and loyalty programs. You will collaborate across teams to ensure efficient resolution and exceptional service, while maintaining confidentiality and integrity in a fast-paced environment.

The role emphasizes problem solving, analytical thinking, and strong communication with a focus on learning about new programs and policies.

Qualifications

• 1-2 years of experience in a helpdesk/call center environment preferred; any customer service is a plus.
• Strong written and verbal communication skills.
• Ability to build relationships across the organization and work independently or in a team.

Responsibilities

• Address member inquiries professionally to build long-term memberships.
• Resolve issues efficiently and contribute to the company's bottom line.
• Monitor email queue and handle member inquiries in a timely manner.
• Follow up on member inquiries and take specific actions.
• Work on short-term projects to support new programs.
• Collaborate with Management to stay updated on product knowledge and policy changes.
• Protect confidential customer information with integrity.
• Report systemic issues and trends to management.
• Participate in training and other duties as assigned.

Skills

Customer service

Communication

Analytical thinking

Typing speed

Education

High school diploma/GED

Tools

MS Office

Job description

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By \"Connecting Convenience\" across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We're a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

The Member Support Specialist will be primarily responsible for providing support to our members. The mission is to help members to resolve their questions and complaints with the highest level of courtesy, urgency, and efficiency. The person in this role will be utilizing their deep knowledge of our clients' payment and loyalty programs and collaborating with many teams internally.

The perfect candidate will be able to demonstrate excellent problem solving, analytical and communication skills, as well as a passion for learning new information daily.

Available Shift: Monday through Friday, 9:00AM - 6:00PM Central Time

Key Responsibilities

• Address member inquiries professionally to build positive relationships and long-term memberships.
• Resolve issues efficiently, contributing to the company's bottom line.
• Monitor email queue and handle member inquiries and questions
• Follow up to member inquiries by taking specific action in a timely manner
• Work on special short-term projects to offer customized support for new programs
• Work with the Management Team to stay updated on product and program knowledge, and be informed of any changes in company policies
• Work with confidential customer information and demonstrate highest levels of integrity
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment
• Track and report to management on systemic issues and provide insight on trends
• Participate in additional training courses when needed
• Other duties as assigned

Qualifications

• 1-2 years of experience in a helpdesk/call center environment preferred; any customer service is a plus
• High school diploma/GED required
• Highest sense of integrity and discretion required
• Ability to remain professional and courteous with customers at all times
• Excellent written and verbal communication skills
• Ability to build relationships and strong alliances across the organization
• Willingness to learn every day, do it fast and use knowledge appropriately
• Ability to work independently and in a team environment
• Individual should be technically literate and possess analytical thinking skills
• The employee must have the ability to work various shifts should the business need arise
• Proficiency with MS Office and good typing skills (min. 40 wpm)
• Provide a positive, professional, empathetic, and customer-focused manner
• Solid organization and work prioritization skills
• Care to do a great job and desire to grow professionally

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.