Service Delivery Technician

Addison Group; Tulsa (OK); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Bonuses

Job summary

Addison Group is seeking a Service Delivery Technician to provide frontline IT support for end users across hardware, software, peripherals, and account-related services. This role blends phone-based and deskside support to resolve issues and deliver a positive customer experience.

The ideal candidate has 3+ years in IT support, experience with ServiceNow, and proficiency in Microsoft 365, Windows, and device provisioning.

Qualifications

• 3+ years of professional IT support experience.
• Experience using enterprise ticketing systems such as ServiceNow.
• Strong knowledge of Microsoft 365 applications and end-user support.
• Familiarity with Windows operating systems and common business apps.

Responsibilities

• Provide first-level IT support for hardware, software, peripherals, and end-user issues.
• Log, triage, prioritize, and resolve incidents using ticketing workflows.
• Document, track, and manage requests in ServiceNow.
• Install, configure, and maintain desktops, laptops, printers, and conferencing tech.
• Assist with user account management including password resets and MFA support.
• Escalate complex issues with clear documentation and steps taken.

Skills

Troubleshooting

Customer service

Communication

Tools

ServiceNow

Microsoft 365

Job description

Role: Service Delivery Technician

Position Type: Full Time

Location: Tulsa

Pay Rate Range: Up to $30.00/hour DOE

Benefits: You are eligible for medical, dental, vision insurance benefits, 401K

Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Service Delivery Technician.

Overview

Our client is seeking a Service Delivery Technician to provide frontline IT support for end users across hardware, software, peripherals, and account-related services. This role combines phone-based and deskside support responsibilities, helping employees resolve technical issues while delivering an exceptional customer experience. The ideal candidate will have strong troubleshooting skills, experience with ticketing systems, and a customer-first mindset. This position offers the opportunity to work in a collaborative IT environment supporting a variety of technologies and end-user needs.

Key Responsibilities

Provide first-level technical support for hardware, software, peripherals, and end-user technology issues. Log, triage, prioritize, and resolve incidents and service requests through established ticketing processes. Utilize ServiceNow to document, track, and manage support requests. Install, configure, and maintain desktops, laptops, printers, conference room technology, and software applications. Support Microsoft 365 applications and related end-user issues. Assist with user account management including password resets, account lockouts, and multi-factor authentication support. Provision and deploy end-user devices and hardware. Troubleshoot and resolve printer, desktop, and peripheral issues. Escalate complex issues with detailed documentation, troubleshooting steps, and supporting information. Collaborate with other IT team members to support daily operations and project initiatives. Participate in on‑call support rotations as assigned. Maintain accurate documentation of incidents, resolutions, and support procedures.

Preferred Experience

3+ years of professional IT support experience. Experience utilizing ServiceNow or similar enterprise ticketing systems. Strong knowledge of Microsoft 365 applications and end‑user support. Experience supporting desktops, laptops, printers, conference room technology, and related hardware. Familiarity with Windows operating systems and standard business applications. Experience with account administration, password management, and multi‑factor authentication. Strong troubleshooting and problem‑solving skills. Ability to work effectively in both phone-based and deskside support environments. Relevant IT certifications are a plus but not required.

Ideal Candidate Profile

Customer-focused professional with excellent communication and interpersonal skills. Strong commitment to providing a positive support experience for end users. Reliable, accountable, and capable of taking ownership of issues through resolution. Detail-oriented with strong documentation habits and organizational skills. Able to remain calm and professional while handling escalated or high-priority support requests. Self‑motivated learner who enjoys expanding technical knowledge and skills. Collaborative team player who contributes to knowledge sharing and continuous improvement. Comfortable working in a fast-paced environment supporting multiple priorities and requests.

Why choose Addison IT

• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics
• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
• Permanent Employment: Many of Addison’s job openings lead to potential permanent employment
• Connections: You connect directly with hiring managers from renowned organizations
• Options: You are presented with multiple employment options near your home
• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.