Member Experience Supervisor - Front Desk Leader

New York Sports Club; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Job summary

New York Sports Club is seeking a Customer Service Supervisor for its Philadelphia location to enhance customer experience and operational excellence. The role requires 2-3 years of customer service experience and at least a year in a supervisory role. Responsibilities include staff training, member engagement, and ensuring all club operations run smoothly. Candidates must be CPR certified and possess strong communication skills. This full-time position involves a varied schedule including weekends and early mornings.

Qualifications

• 2-3 years of face-to-face customer service experience.
• At least 1 year of supervisory experience in a fitness, hospitality, or retail environment.
• Child & Adult AED/CPR certification required.
• Strong communication and interpersonal skills necessary.
• Detail-oriented and organized with proven follow-up skills.

Responsibilities

• Promote and protect customer experience through staff development.
• Engage with members to drive sales and retention.
• Assist in onboarding new staff and creating a positive work environment.
• Oversee administrative tasks to enhance club operations.
• Communicate effectively with all stakeholders.

Skills

Customer Service

Communication

Problem Solving

Interpersonal Skills

Job description

New York Sports Club is seeking a Customer Service Supervisor for its Philadelphia location to enhance customer experience and operational excellence. The role requires 2-3 years of customer service experience and at least a year in a supervisory role. Responsibilities include staff training, member engagement, and ensuring all club operations run smoothly. Candidates must be CPR certified and possess strong communication skills. This full-time position involves a varied schedule including weekends and early mornings.