Member Experience Specialist & Tech Guide

Sam's Club; Palmdale (CA); On-site; USD 26,174 - 37,195; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Company-paid life insurance

Paid time off

Parental leave

Disability benefits

Employee discounts

Job summary

Sam's Club is seeking an associate to support members at the Palmdale location. The role involves operating front-end equipment, maintaining the checkout area, and assisting with purchases and returns.

You will resolve member concerns and provide guidance on self-service technology while helping maintain a safe, organized shopping environment. Primary duties include delivering member service, processing payments, and supporting new programs rollout and training for frontline associates.

Qualifications

• Retail experience including operating front end equipment.
• Experience with mobile retail applications.
• Willingness to learn company processes and standards.

Responsibilities

• Provide member service and resolve member issues.
• Maintain checkout area and assist with payments, returns, refunds, and exchanges.
• Assist members with purchasing decisions and locating merchandise.

Skills

Retail experience

Cash register operation

Mobile retail applications

Job description

Sam's Club is seeking an associate to support members at the Palmdale location. The role involves operating front-end equipment, maintaining the checkout area, and assisting with purchases and returns.

You will resolve member concerns and provide guidance on self-service technology while helping maintain a safe, organized shopping environment. Primary duties include delivering member service, processing payments, and supporting new programs rollout and training for frontline associates.